Empty zip file when downloading Trados 7
Thread poster: Laure Trads

Laure Trads  Identity Verified
France
Local time: 03:45
Member (2004)
English to French
Jul 4, 2005

Hi,

I am experiencing a different download problem: I seem to be downloading an empty zip file.

I followed the instructions:
- go to https://trados.subscribenet.com
- use login ID and password
- click on Trados 7 Freelance
- click on Download next to "Installing TRADOS 7 Freelance as Upgrade"

Then the file downloads and, 1.5 min later, Winzip appears, I open the zipped file, but then nothing: the Winzip window is empty.

I asked Trados for help. They recommended clicking on Advanced Download Options and choosing HTTPS. But the file you get if you choose the HTTPS is a pdf file containing instructions. I have asked for more help from Trados and I am still waiting. They know I have paid for my upgrade, because they quote my order number.

Has anyone else had this experience?

Laure

[Edited at 2005-07-04 19:59]


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Ralf Lemster  Identity Verified
Germany
Local time: 03:45
English to German
+ ...
Downloading instructions vs. installation file Jul 4, 2005

Hi Laure,
The empty zip file may be due to your proxy server settings - I have the same issue, which is why I need to use HTTPS for download.

The reason why you're getting a PDF file is because you're downloading instructions...

Have another look at the information in the Customer Center:

TRADOS 7 Freelance

For instructions on installing TRADOS 7 Freelance and the softkey license, download the below documentation applicable to you:

* Installing TRADOS 7 Freelance as New License, if you are not yet using TRADOS Freelance
* Installing TRADOS 7 Freelance as Upgrade, if you are an existing TRADOS Freelance customer
* Installing TRADOS 7 Freelance for Early Bird Customers, if you purchased your new license or upgrade during our Early Bird campaign

Additional and localized documentation on using TRADOS 7 Freelance is included in the TRADOS 7 Freelance Installer.
...


You will need to download the installer to get the installation file, plus additional documentation.

HTH, Ralf


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Laure Trads  Identity Verified
France
Local time: 03:45
Member (2004)
English to French
TOPIC STARTER
It worked ! Jul 4, 2005

Thank you, Ralf. Once again, I owe you one.
Laure


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Empty zip file when downloading Trados 7

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