Unable to open Translator's Workbench
Thread poster: Carla Araújo
Carla Araújo  Identity Verified
Portugal
Local time: 19:58
English to Portuguese
+ ...
Jul 9, 2005

Dear all,

After successfully downloading and installing Trados 7 on my computer, I get the following error message when trying to open TWB:
"An error occurred while trying to verify the license. Please check the installation and try again. Translator's Workbench will now close."

Windows XP Home + Office 2003

I appreciate your help!


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Burrell  Identity Verified
United Kingdom
Local time: 19:58
Member (2004)
English to Latvian
+ ...
Uninstall Jul 9, 2005

Have you tried to reboot the computer and try again? If yes, uninstall the programme and install again. I had exactly the same problem earlier today when I installed Trados 7 on my laptop, but it worked fine after I restarted the computer.

HTH,Burrell


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Carla Araújo  Identity Verified
Portugal
Local time: 19:58
English to Portuguese
+ ...
TOPIC STARTER
I've tried that Jul 10, 2005

And it didn't work. Everything worked fine on my laptop though.
I really need to sort this out...


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Ralf Lemster  Identity Verified
Germany
Local time: 20:58
English to German
+ ...
Service Pack(s)? Jul 10, 2005

Hi Carla,
Which version of XP Home are you using? Any service packs installed? What OS is installed on your laptop?
(I have no concrete idea, just a wild guess that it might be an OS-related issue...)

Best, Ralf


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Carla Araújo  Identity Verified
Portugal
Local time: 19:58
English to Portuguese
+ ...
TOPIC STARTER
Service Packs Jul 10, 2005

Hi Ralf,
I have Windows XP Home SP1 on my laptop and Windows XP Home SP2 on the desktop. Could that be the reason?


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Ralf Lemster  Identity Verified
Germany
Local time: 20:58
English to German
+ ...
Possibly... Jul 10, 2005

Hi again,
I have Windows XP Home SP1 on my laptop and Windows XP Home SP2 on the desktop. Could that be the reason?

Possibly, but I cannot tell you for sure.

Search the Trados KB for "XP SP2" or "XP service pack 2"; there are several articles in there. However, I would suggest to contact Trados Support (mentioning the difference in operating system versions).

Best regards,
Ralf


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Carla Araújo  Identity Verified
Portugal
Local time: 19:58
English to Portuguese
+ ...
TOPIC STARTER
Thank you Jul 12, 2005

Thank you both for your help. After an extensive mail exchange with Trados support, they ended up sending me a new TWB .exe file to replace the original one.
Everything works fine now!


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