SDL Trados Studio 2021: Old computer died: license reset error
Thread poster: Jeff & Hiroko Bunderson

Jeff & Hiroko Bunderson  Identity Verified
United States
Local time: 01:27
Member (2004)
English to Japanese
+ ...
Sep 27

My old computer with Studio 2021 on died. I had Trados Studio 2021 activated.
I tried to reset the license in the SDL website portal, but get an error. The screen says "An error has occurred: An email has been sent to support to inform them of the error."
I need to reset the license so I can install this on the new computer, but I can't find anywhere to get help from SDL without purchasing a support agreement.
All of the old links for support and chat options seem to no longe
... See more
My old computer with Studio 2021 on died. I had Trados Studio 2021 activated.
I tried to reset the license in the SDL website portal, but get an error. The screen says "An error has occurred: An email has been sent to support to inform them of the error."
I need to reset the license so I can install this on the new computer, but I can't find anywhere to get help from SDL without purchasing a support agreement.
All of the old links for support and chat options seem to no longer work.
What can you do when the portal option doesn't work?
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Stepan Konev  Identity Verified
Russian Federation
Local time: 10:27
English to Russian
Try this video Sep 27

Force return:
https://community.sdl.com/product-groups/translationproductivity/f/licensing/21132/sdl-trados-studio---force-return-license-license-reset
Also, there is an SDL official forum for licensing issues:
See more
Force return:
https://community.sdl.com/product-groups/translationproductivity/f/licensing/21132/sdl-trados-studio---force-return-license-license-reset
Also, there is an SDL official forum for licensing issues:
https://community.sdl.com/product-groups/translationproductivity/f/licensing

[Edited at 2020-09-28 08:10 GMT]
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Jeff & Hiroko Bunderson
 

Jeff & Hiroko Bunderson  Identity Verified
United States
Local time: 01:27
Member (2004)
English to Japanese
+ ...
TOPIC STARTER
Resolved Sep 28

After going through various steps and trying multiple times, the submit a request button finally showed up.
I was able to submit a request and they replied promptly. The situation is now resolved.
There should be an easier way.


 

Stepan Konev  Identity Verified
Russian Federation
Local time: 10:27
English to Russian
Easier way Sep 28

But did you try the Force Return button in your account?

 


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SDL Trados Studio 2021: Old computer died: license reset error

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