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Heinrich Pesch Finland Local time: 14:42 Member (2003) Finnish to German + ...
Sep 18, 2005
Hi Ralph, I tried to upgrade to 7.0, but the system does not know my email address nor my username anymore. Is there a chance to log in somewhere and get the update? Regards Heinrich
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Vesna Zivcic Local time: 13:42 German to Croatian + ...
Do you mean that you cannot access the Customer Center?
Sep 18, 2005
I presume you have bought Trados 6.5 with a softkey licence. After settling the payment issue with your Trados representative, you should be able to upgrade via https://trados.subscribenet.com/
BR,
Vesna
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Dr. Janos Annus (X) Hungary Local time: 13:42 English to Hungarian + ...
Yes!
Sep 18, 2005
I just downloaded Trados 7 as Vesna suggested. But you need your username and original password Trados gave you when purchased Trados 6.5
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Ralf Lemster Germany Local time: 13:42 English to German + ...
Did you purchase 7.0
Sep 18, 2005
Hi Heinrich, You said you wanted to upgrade - does that mean you purchased the upgrade already?
If you cannot log in, have you used the Password Finder that's provided on the login page? There's also a link to CC Support on that page - have you sent Trados a message through that link?
Best regards, Ralf
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Heinrich Pesch Finland Local time: 14:42 Member (2003) Finnish to German + ...
TOPIC STARTER
Tried to purchase 7
Sep 18, 2005
I wanted to use the september offer. The username for my 6.5 licence is my mail address, but the field does not allow more than 16 characters. I can log in to my account, but from there I cannot purchase the new version, at least not for the sales price of 175 e. I send a note to the guy who is mentioned in the purchase message, [email protected]
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Ralf Lemster Germany Local time: 13:42 English to German + ...
Go to TranslationZone
Sep 18, 2005
Hi Heinrich,
I can log in to my account, but from there I cannot purchase the new version, at least not for the sales price of 175 e.
I'm not surprised - go to www.translationzone.com to purchase, and follow the link in the middle of the page (Existing Customers - Upgrade Now).
HTH, Ralf
[Edited at 2005-09-18 15:19]
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Heinrich Pesch Finland Local time: 14:42 Member (2003) Finnish to German + ...
TOPIC STARTER
I tried that from the beginning
Sep 18, 2005
but as I mentioned, my email adress does not fit into the username box. It takes only 16 characters. And the system does not recognise my email adress when I try to get the contact information. But I can log in for 6.5. and view my download-statistics etc. So I guess I have to wait till they fix this bug.
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