Jonathan Widell wrote:
I bought a license for Trados 7 Freelance and SDLX on Friday and paid by credit card on the SDL website, but Trados has still not sent me the email that is supposed to contain the login information to trados.subscribenet.com where I can get the key for Trados 7 Freelance (it is now Sunday). I got the key for the SDLX software right away. I contacted the hotline and they promised the email within 24 hours, but I am still waiting. How much longer should I wait before contacting the credit card company? I would need the Trados for a job that is due on Tuesday.
I know, it is infuriating - not only is Trados tech support sorely lacking, but also their post-sales support. It took them five business days (!!) to process my purchase (of 6.5.5) last year. I would give them a few more days - but wouldn't count on it.