No Trados license
Thread poster: Jonathan Widell
Jonathan Widell  Identity Verified
Canada
Local time: 02:56
English to Finnish
+ ...
Nov 6, 2005

I bought a license for Trados 7 Freelance and SDLX on Friday and paid by credit card on the SDL website, but Trados has still not sent me the email that is supposed to contain the login information to trados.subscribenet.com where I can get the key for Trados 7 Freelance (it is now Sunday). I got the key for the SDLX software right away. I contacted the hotline and they promised the email within 24 hours, but I am still waiting. How much longer should I wait before contacting the credit card company? I would need the Trados for a job that is due on Tuesday.

Direct link Reply with quote
 

Christian Schoenberg  Identity Verified
United States
Local time: 02:56
Member (2004)
Danish to English
+ ...
A few more days Nov 6, 2005

Jonathan Widell wrote:

I bought a license for Trados 7 Freelance and SDLX on Friday and paid by credit card on the SDL website, but Trados has still not sent me the email that is supposed to contain the login information to trados.subscribenet.com where I can get the key for Trados 7 Freelance (it is now Sunday). I got the key for the SDLX software right away. I contacted the hotline and they promised the email within 24 hours, but I am still waiting. How much longer should I wait before contacting the credit card company? I would need the Trados for a job that is due on Tuesday.


Hi Jonathan,

I know, it is infuriating - not only is Trados tech support sorely lacking, but also their post-sales support. It took them five business days (!!) to process my purchase (of 6.5.5) last year. I would give them a few more days - but wouldn't count on it.

C


Direct link Reply with quote
 
Jonathan Widell  Identity Verified
Canada
Local time: 02:56
English to Finnish
+ ...
TOPIC STARTER
Money matters Nov 6, 2005

Besides, I don't know if it would make any sense to ask "my money back," because you can currently purchase (as I did) SLDX and Trados for the "low" price of SDLX alone (well, approximately), and I am not sure whether I want to part with my SDLX any more. But that does not mean that I do not need the Trados license. Translating a 10-page document with the demo version is accompanied with weeping and gnashing of teeth. But I guess the important thing is to know that this "short" delay (as it was called) is "normal".

Direct link Reply with quote
 

Sergei Tumanov  Identity Verified
Local time: 09:56
English to Russian
+ ...
you can do something meantime Nov 6, 2005

I think if your client needs the job to be done in Trados
you can deliver it done with the help of free Wordfast.

10 pages is not big enough and I think that free version of Wordfast will handle it. Meantime the Trados people will wake up....


Direct link Reply with quote
 
Jonathan Widell  Identity Verified
Canada
Local time: 02:56
English to Finnish
+ ...
TOPIC STARTER
Thanks Dec 2, 2005

I posted my complaint about the license (or rather the lack of it) on Sunday, and I did get the license on Tuesday. So it took a few days of agony. I am an avid Wordfast user, but the trouble with Wordfast this time was that you can't use it to open a Trados ttx file.

Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

No Trados license

Advanced search







PerfectIt consistency checker
Faster Checking, Greater Accuracy

PerfectIt helps deliver error-free documents. It improves consistency, ensures quality and helps to enforce style guides. It’s a powerful tool for pro users, and comes with the assurance of a 30-day money back guarantee.

More info »
SDL MultiTerm 2017
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2017 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2017 you can automatically create term lists from your existing documentation to save time.

More info »



Forums
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search