error opening workbench
Thread poster: heehkk
heehkk
Chinese to English
+ ...
Feb 15, 2006

I successfully installed trados, but when i am trying to open workbench, the error occurred as shown in the attachment. when i check the winalign, it can be opened without problem and show the available license. checking the license manager and test the license, it's ok. but still i cannot open the workbench, and i've tried many ways. i think there is something wrong with my system settings, so could you help me out?!

my operating system: xp-sp2, i doubt if it is because of the conflict with the system? office ver. office xp.

my email: heehkk@gmail.com


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Ralf Lemster  Identity Verified
Germany
Local time: 13:29
English to German
+ ...
More information required Feb 15, 2006

Hi,
Can you please indicate which version you're using, and what the error message is (note that attachments are not supported by the forum)?

Best regards,
Ralf


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heehkk
Chinese to English
+ ...
TOPIC STARTER
trados version and error message Feb 16, 2006

trados version: 7.0.0.615(build 615)

every time i try to open workbench, there comes out the error message:
"An error occurred while trying to verify the license. Please check the installation and try again. Translator's Workbench Freelance will now close."

i've tested the license in license manager , it's ok and works smoothly in Winalign. but if i delete the license, workbench can run in demo mode. i've reinstalled it many times, still the same problem occurs. so could you or anyone help me out?

i'm not working in the network nor is there anyone else using trados.


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Jerzy Ozana  Identity Verified
Poland
Local time: 13:29
Member (2007)
English to Polish
+ ...
Problem solved Jan 17, 2008

After hours of searching I found out there is a patch called TW4WIN_FL_826 which replaces the original executables in Trados directory. It helped. This is just for anyone who may bump into this kind of problem in the future...

Jerzy


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Denis Haska  Identity Verified
Albania
Local time: 13:29
Member (2008)
English to Albanian
+ ...
Do you mean this? Jan 23, 2009

So your suggestion is to execute this file right after the installation?

[Edited at 2009-01-23 08:52 GMT]


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Armando Pattroni  Identity Verified
Peru
Local time: 06:29
English to Spanish
+ ...
Where is it? Feb 12, 2009

And where is that patch if I may ask?

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