Please help, Translators' Workbench of Trados 7.0...
Thread poster: Fabiana Papastefani-Pezzoni

Fabiana Papastefani-Pezzoni  Identity Verified
Romania
Local time: 15:51
Member (2003)
English to Albanian
+ ...
Nov 8, 2006

Dear colleagues,

I am having a bad surprise and a problem with Translators' Workbench of Trados 7.0. I just turned on the computer and tried to open the file on which I was working yesterday and the software opens with a strange note (with a dark red colour) saying: "Translation memory too large for demo mode. Install a valid license or connect dongle to the paralel port". What?! I do not have a demo mode programme. Of course I have a valid license, purchased one year and a half ago. What shall I do? Can some one please help me?

Thanks a lot in advance, Fabiana


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Giles Watson  Identity Verified
Italy
Local time: 14:51
Italian to English
First of all, remind Trados where the licence file is Nov 8, 2006

Hi Fabiana,

If you go to the Help menu and click on About, you'll find a button that says "License Manager".

If no licence is found, tick (if it isn't ticked already) "Change the license location", then click Go, browse to where you saved the license.lic file, and select it.

HTH

Giles


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Fabiana Papastefani-Pezzoni  Identity Verified
Romania
Local time: 15:51
Member (2003)
English to Albanian
+ ...
TOPIC STARTER
Hmmmm Nov 8, 2006

Giles,

Thanks for your reply. Here what I have seen and what I have done (also a couple of months ago).

I was advised by an IT man to move all my files from my documents (which was on drive C) to drive D, so that I would not block drive C by being so full. Meaning that also the Trados File, with all the software, support and licence files, were moved as well. In fact, I thought this was a problem after I tried to clean a trados & word file, and I kept getting an error message. Now this!

I went to Help, About, Licence Manager, and I noted the path there is still the original one, at My Documents. Could this be the problem? I did no see though any button saying "Change the Licence location". All I see here is (in the bottom) Add..., Edit, Deleit, then on the right I see (from the top): OK, Cancel, Help, Test License (which by the way, I clicked here and it said Testing failed).

When I click Edit, (at the window of the location was still the old one), I clicked Browse, found where it is now, clicked, then clicked OK. I then restarted Translator's Workbench and .....Voilaaa!!! It worked. Thanks so much again. Hope this was the problem and nothing will happen again.

Warm regards, Fabiana


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Giles Watson  Identity Verified
Italy
Local time: 14:51
Italian to English
You're right! I'm using 7.5... Nov 8, 2006

Sorry about the confusion Fabiana, but you seem to have found the correct procedure by yourself.

It can happen occasionally that WB forgets where it left the licence but it will remember if you tell it where to look.


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Fabiana Papastefani-Pezzoni  Identity Verified
Romania
Local time: 15:51
Member (2003)
English to Albanian
+ ...
TOPIC STARTER
Thanks again Nov 8, 2006

It was very helpful and sorry I gave you all those details before. I was only worried I was missing something there or done someting wrong.

Thanks and ciao, Fabiana


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