Synergy - Root element missing
Thread poster: Thomas Christensen

Thomas Christensen
Local time: 23:32
German to Danish
+ ...
Oct 19, 2007


I have worked with SDL Synergy for a month now. All good until today where I tried to open a new project. First window opens and under projct type, I leave the "new project" marked. When I press "next" the following message pops up: "Root element missing" ("rodelement mangler"(stated in Danish)). And "save error details".
I have uninstalled SDL Freelance and installed it again, without any changes.

Please help.

Best regards


SDL Community  Identity Verified
United Kingdom
Local time: 23:32
SDL Synergy: New Project Oct 22, 2007

Hi Thomas

Please can you check whether you can manually access these keys using regedit.

The registry access referred to: the application tries to get the value of HKLM\SOFTWARE\FLEXlm License Manager\Trados_License_File and subsequently writes it to HKCU\TRADOS\Shared\Licence\Licence_File, creating this key if it does not exist.

Also, if you have the error file saved using Save Error Details, please can you forward that to SDL Support also.

Thanks and best regards


Thomas Christensen
Local time: 23:32
German to Danish
+ ...
No elements in registry Oct 23, 2007

Hi Denise

There was no other Trados registry than TRADOSTranslationMemoryIndex, so I have contacted the SDL support with the error file.

Thank for your help.

Best regards



Natalya Spicer
Local time: 16:32
English to Russian
+ ...
Same problem - need your help! Nov 16, 2008

Dear Thomas and Denise,

I have precisely the same problem: after one month of work the Synergy gives "Root element missing" warning and does not create new project.

I'm very new to TRADOS and will really appreciate if someone could help me solve this problem step by step. I can't find SDL Support email anywhere, maybe one of you know how to forward the "error details" file to SDL Support team and ask for their help?

Thank you very much in advance!

Best Regards,


To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Synergy - Root element missing

Advanced search

Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »

  • All of
  • Term search
  • Jobs
  • Forums
  • Multiple search