Heinrich Pesch wrote:
The only way to persue them to send the original files seems to be a surcharge on pre-translated, but there are die-hards that don't care.
Send them the tutorial on file formats or other related infos. The reason for using a CAT tool is, that the customers can concentrate on their documents and the translator on the translation. All is need is the original files, the TM and the analysis-logfile.
Have nice weekend!