"Can't process RTF format"
Thread poster: Carolin Haase

Carolin Haase  Identity Verified
Germany
Local time: 23:13
Member (2006)
English to German
+ ...
Nov 21, 2007

Hi,

I was just trying to clean up my word document, when the process stopped and an error message dispalyed: "Can't process RTF format". But it's a word file, so what's happening?

TIA!

Carolin


[Edited at 2007-11-21 12:59]


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jmadsen  Identity Verified
Local time: 23:13
Perhaps not the correct format Nov 21, 2007

Eventhough a file has the RTF extension, it might actually be a .doc file (and vice versa). Check it by opening the file in Word and pressing F12 (Save as) and see what format Word is showing be default. This is the actual format of the file.

Jørgen


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Carolin Haase  Identity Verified
Germany
Local time: 23:13
Member (2006)
English to German
+ ...
TOPIC STARTER
Thank you! Nov 21, 2007

I did, and it was really a word doc. What eventually DID help was saving it under word 97-2003/RTF (!!!). Then, the cleaning worked just fine.

Carolin


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jmadsen  Identity Verified
Local time: 23:13
I'm glad I could help... Nov 21, 2007

Sometimes, you really have to know all the loopholes and workarounds to get by.

However, a little tip for such problems:
Use the Trados Knowledge Base at http://www.sdl.com/en/services/support/search.asp
Insert the error number or error message to search for known problems. Sometimes, you draw blanks, though.

But in this case, if you insert "Can't process RTF format" in the I'm looking for the keywords field, you get three articles, of which No. 3 is the one you're looking for:

http://www.sdl.com/en/services/support/view.asp?cntID=1591

Jørgen


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Carolin Haase  Identity Verified
Germany
Local time: 23:13
Member (2006)
English to German
+ ...
TOPIC STARTER
Oh...! Nov 22, 2007

You know, I tend to become a little panicky when things like this happen a mere half hour before I have to hand something in. I hadn't even thought of the SDL Support page...

Thank you for the link - I'll search for clues there next time.


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