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When the computer recovered after a crash, Trados/Synergy (sp2) said I didn't have a valid license, even though I do. I reactivated my license " successfully" but the software continued to pretend I don't have a license. I tried returning (to SDL) and reinstalling the license to no good effect. Having 'returned' the license a second time, I notice in the list of licenses on my computer, a 'trial' license which is 'damaged' . Can anybody please tell me how to delete a damaged trial license? I'm hoping getting rid of it will enable me to get back to work.
Using the 'help' function in Trados, we are told
"If your license is damaged you must repair it in order to use it. A license may become damaged if it has been restored from a backup and needs to be verified or if the system clock on your computer has changed. Note: You cannot repair a damaged trial license"
In my computer, the system clock inevitably changes if I need to reset the bios in order to make it start. There should be some facility for deleting or 'returning' a damaged trial license.
[Edited at 2008-01-24 13:24]
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