Outlook Express: Mails received have disappeared
Thread poster: Ivana de Sousa Santos

Ivana de Sousa Santos  Identity Verified
Local time: 10:28
French to Portuguese
+ ...
Feb 22, 2006


I am travelling abroad at the moment and my husband, who stayed in Portugal, is forwarding me my e-mails of Outlook Express, since I can't access them from where I am.

At this e-mail address of Outlook Express I mainly receive work from my clients. So, for instance, I keep every e-mail a client sends me for a certain job until the moment I get paid, as well as all the e-mails I send that can prove the work was sent to them.

I had been keeping e-mails there for 1 year and a half already from a client who hasn't paid me since then and I had every single e-mail I received from him and those I sent to him.

Yesterday, I asked my husband to forward me an e-mail from a certain client, because I needed to send him a work I've done here and I didn't have his e-mail address with me, only at Outlook Express.

My husband told me that I had no e-mail from that client and when I told him exactly where to look (I remember there was an e-mail from him at the end of the list) my husband told me there was nothing there. He told me that there were only 11 e-mails there on the items received and very few as well at items sent (I know there were more than 50 in each file). And all the e-mails from that client who still owes me money disappeared as well.

What could have happened?

And how to solve this problem?

Thank you in advance for any help.


Local time: 11:28
English to German
Archive? Feb 22, 2006

Hi there,

just a thought, but maybe Outlook automatically archived your e-mails. If I remember correctly, it ask you in regular intervals if you want to auto-archive old elements. If you click Yes, Outlook creates a new folder called "Archives" or something similar within Outlook itself where it puts old e-mails. Have you checked that?


Elisabetta M.  Identity Verified
Local time: 11:28
English to French
+ ...
archives? Feb 22, 2006

I use outlook and not outlook express so may be my suggestion wont't be of any help, if so excude me. May be outlook express has "decided" to archive mails which had not been opened for a while. Try to use the search tool in order to see if somewhere in your computer you can find an archive file. I think for outlook its called archive.pst
I hope you'll manage to retrieve your mails. Good luck.


Heinrich Pesch  Identity Verified
Local time: 12:28
Member (2003)
Finnish to German
+ ...
Search from the address book Feb 22, 2006

All contacts are saved in the address book, so you can retrieve the address from there, or look at the Sent-box.
If deleted the message should be in the Trash.


Hynek Palatin  Identity Verified
Czech Republic
Local time: 11:28
English to Czech
+ ...
Different identity/user account? Feb 22, 2006

Perhaps your husband is using another Outlook Express identity or Windows user account? Or maybe he was looking into another folder or deleted the messages by accident?

Things in the computer don't just disappear...


Natalie  Identity Verified
Local time: 11:28
Member (2002)
English to Russian
+ ...

Moderator of this forum
Norton antivirus Feb 23, 2006

In case you have Norton antivirus in your computer it could quarantine the whole inbox in case you received a virus in one of emails.


Sarah Brenchley  Identity Verified
Local time: 11:28
Spanish to English
+ ...
Google Desktop Feb 23, 2006

I find the GOOGLE desktop really useful for searching Outlook. It can search much faster than Outlook and can find deleted/cached messages, etc. Also good for searching for files on your computer and web history. You can then click on the email you want to open and say "View in Outlook" to open it up in Outlook and answer/resent etc.
You can download it at:

Good luck,


Cecilia Paris  Identity Verified
Local time: 06:28
English to Spanish
+ ...
check the view tab Feb 23, 2006

If you haven't already done so, make sure that Outlook Express is set at "Show all messages" and that "Hide read messages" has not been checked. This is under the "View" tab of your tool bar. My OE is in Spanish: Ver/Vista Actual/Mostrar todos los mensajes.



Ivana de Sousa Santos  Identity Verified
Local time: 10:28
French to Portuguese
+ ...
Thnak you for all your help. Mar 1, 2006

I've returned home and found out what the problem was.

My husband was looking at my e-mails at "Microsoft Outlook" because he's used to check his e-mails in there and I have all the e-mails at "Outlook Express" because I always check my e-mails there.

When I told him to look at "Outlook Express" he immediately took for granted that it was "Microsoft Outlook". That's why he couldn't find any of my e-mails.icon_smile.gif

Thank you anyway for all your advices. Of course my husband tried them with no result.icon_wink.gif

Kind regards,


To report site rules violations or get help, contact a site moderator:

You can also contact site staff by submitting a support request »

Outlook Express: Mails received have disappeared

Advanced search

Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »
SDL MultiTerm 2019
Guarantee a unified, consistent and high-quality translation with terminology software by the industry leaders.

SDL MultiTerm 2019 allows translators to create one central location to store and manage multilingual terminology, and with SDL MultiTerm Extract 2019 you can automatically create term lists from your existing documentation to save time.

More info »

  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search