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Thread poster: Elise Tiberghien

Elise Tiberghien  Identity Verified
Spain
Local time: 02:23
Member (2009)
Spanish to French
+ ...
Feb 18, 2010

Acabo de comprar SDL Trados Studio 2009 SP1, lo descargué y lo guardé en mi ordenador. ahora que lo quiero ejecutar, me sale un mensaje de error diciendo que no es una aplicación Win32 válida.
¿alguien para echarme una mano?
gracias!

En la página de ayuda de Trados, dicen que desinstalar el antivirus cuando sale este mensaje. Lo que hice... pero sigue saliendo el mismo mensaje cuando quiero ejecutar.

[Edited at 2010-02-18 20:16 GMT]


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Emma Goldsmith  Identity Verified
Spain
Local time: 02:23
Member (2010)
Spanish to English
Soporte técnico de SDL Feb 18, 2010

Hola ELISE
No sé solucionar tu problema, pero tienes derecho a soporte técnico gratis de SDL por cualquier problema relacionado con la instalación del programa.
Te pongo las instrucciones para solicitar dicha ayuda que suelen dar los técnicos de SDL en el foro "SDL Trados Support" en inglés.


If you are still experiencing a problem then I recommend you follow these steps through the Solution Finder to log a case:

1. Download & Installation Problems
2. I get an error message during installation.
3. I get another error message.

You will then be given as support form to fill in and send to our support team.

I hope this helps.

Many Thanks,

Gareth Powell
SDL Support Team


Espero que te sirva de ayuda.




[Edited at 2010-02-18 21:45 GMT]


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Elise Tiberghien  Identity Verified
Spain
Local time: 02:23
Member (2009)
Spanish to French
+ ...
TOPIC STARTER
Ayuda Feb 18, 2010

Muchas gracias Emma, .. es que esta situación es muy frustrante !!!!!!!
Voy a investigar por ahi,
gracias!
Elise


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Emma Goldsmith  Identity Verified
Spain
Local time: 02:23
Member (2010)
Spanish to English
otra posibilidad Feb 18, 2010

Ahora veo que tu mensaje de error aparece en el Solution Finder. Si ya has quitado el antivirus, prueba lo siguiente:

Please try if using a different browser helps (if you use Internet Explorer you could try for example Mozilla Firefox).

You can also use the alternative download via FTP. You can find the FTP download link directly below the red download button in the download section.


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Elise Tiberghien  Identity Verified
Spain
Local time: 02:23
Member (2009)
Spanish to French
+ ...
TOPIC STARTER
encontrado! Feb 19, 2010

Muchas gracias Emma por la pista que me diste, al final conseguí instalarlo desde el link FTP que mencionabas en tu mensaje!
Gracias
Elise


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