Reinstall Transit NXT after reinstall of Windos Vista
Thread poster: Lennart Helgesson

Lennart Helgesson  Identity Verified
Sweden
Local time: 17:52
Danish to Swedish
+ ...
Mar 5, 2011

I had to reinstall Windows Vista on my computer due to problem with Vista.
Now I am reinstalling all my old software but got problenms with Transit NXT.
Have downloaded the installation pack from Star but the installation fails due to my license code.
I tried the code I got from Star when buying NXT. It has 54 characters.
But it does not work. I can not install.

Asked Star with e-mail but no answer so far.
Does anyone know something in this issue.

Regards

Lennart Helgesson
www.tekniktyska.se


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Roberto Bertuol  Identity Verified
United Kingdom
Local time: 16:52
Member (2007)
Italian to English
+ ...
Reistallation of Transit NXT Mar 5, 2011

Hi Lennart,
you can use the code Star gave you, however you need to reactivate the code on the following website:
https://activate.star-group.net
Star should have given you a login and password when they sent you the licence code.
See Chapter 7 of Transit NXT installation guide for details.
Hope this helps.
Roberto Bertuol


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Lennart Helgesson  Identity Verified
Sweden
Local time: 17:52
Danish to Swedish
+ ...
TOPIC STARTER
No Removal code Mar 6, 2011

Hi Roberto

Thanks for your answer

The activation link worksOK but then I have to type a Removal code.
I have got licence code and the rest but no Removal code.
Checked the harddisk and my backups
without result also my E-mail from Star does not contain the removal code only licence code and others.

Regards

Lennart


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Antoní­n Otáhal
Local time: 17:52
Member (2005)
English to Czech
+ ...
removal code Mar 6, 2011

You should have gotten the removal code form the program before uninstalling the system. Once you failed to do that, you will have to apply to Switzerland (through the party you bought Transit from, I suppose) to release the licence for you, I am afraid, signing affidavit you are not doing it to sell the new licence or something like that. I had to do it once, that is why I know.

Antonin


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Roberto Bertuol  Identity Verified
United Kingdom
Local time: 16:52
Member (2007)
Italian to English
+ ...
Confirm Mar 6, 2011

I agree with Constantin, however try this. Go go to the Activation website (https://activate.star-group.net), select Orders, then click on Licences and then on the icon "Click to update licence" on the first column. Select the checkbox "I don't have a valid removal code" and enter the other details, such as the site code and machine ID. Then click on the button "Update licence". Not sure it works, but you might want to give it a try.
Roberto Bertuol


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Lennart Helgesson  Identity Verified
Sweden
Local time: 17:52
Danish to Swedish
+ ...
TOPIC STARTER
Removal Mar 7, 2011

Tried this but got this message:
You can not update license with same site/mid code!?
I only hawe the codes given in the Activation Center.

Hope I will get an answer from STAR - have E-mailed them (Sweden and Germany), but no answer so far


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Lennart Helgesson  Identity Verified
Sweden
Local time: 17:52
Danish to Swedish
+ ...
TOPIC STARTER
Problem solved Mar 7, 2011

I had to sign a statutory declaration and send it to STAR.
Then it will possible to activate my Transit-installation.

Thanks for your answers.


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Reinstall Transit NXT after reinstall of Windos Vista

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