HELP ! - Just lost 6000 words + translation after Transit update !
Thread poster: Yuna Guillamot

Yuna Guillamot  Identity Verified
Turkey
Local time: 09:41
German to French
+ ...
Aug 20, 2015

Hello,

Transit updated between last night and this morning, and I lost the translation files with 6000+ translated words, due today, of course.

Does anyone please have any idea if there is any way to get this data back ?

Thank you

Yuna


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More details please Aug 20, 2015

Hi Yuna,

your description is quite indifferent, therefore please provide us with more information to give us a chance to help you.

- What kind of update?
- What Transit variant (Freelance, Pro,...)?
- What do you mean with "lost"? Projekt vanished, language pair cannot be opened, language pair can be opend is untranslated?
- What did you do before starting the update (saved and closed langpar, saved and closed project, closed Transit)?

Best regards,

O.N.


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ChananZass
Italy
Local time: 07:41
Member (2014)
Italian to English
+ ...
Would like to help but would need clearer description of what happened. Aug 20, 2015

Are these Microsoft Word files, SDL Trados files?

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Yuna Guillamot  Identity Verified
Turkey
Local time: 09:41
German to French
+ ...
TOPIC STARTER
Details Aug 20, 2015

Hello,

I work on Transit NXT Freelance, and I saved the language pairs and closed the program last night.
When I started it again this morning, Transit seemed updated (GUI slightly different, all personal settings gone).
When I tried to open the last project, the folder didn't contain any dictionaries or language paird anymore, it was just a blank project.
I have now imported the ppf again and am translating everything again. Nice client gave me an extra 18hrs to finish.

I still wonder though, how this happened, so that I might prevent it from happening again ?

Thanks for your readiness to help !

Yuna


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ChananZass
Italy
Local time: 07:41
Member (2014)
Italian to English
+ ...
Sorry, never heard of Transit before Aug 20, 2015

I'd suggest calling or emailing for Transit support.
Quite sure the files are still there somewhere.


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Transit does not update secretly Aug 20, 2015

Hi Yuna,

you wrote "Transit seemed updated".
Do you assume that Transit udpates automatically?

Definitely not. To update Transit, you have to
- download the update file from the website
- start the downloaded file
- confirm several messages during the update.

If you *not* did all these steps: Whatever happened to your PC, it was NO update of Transit.

Did you restart your PC / your window today morning? Or had to login to Windows again?

My first guess:
Maybe you PC has several Windows user. And maybe you used a different user today. If so, maybe some Transit settings were saved Windows-user-specific and therefore seem to be gone when using the wrong user.

If not:
You say "GUI slightly different". What do you mean by that? What is "slightly different"?
You say you opened the project, then the *folder" didn't contain any dics or lang pairs? Which folder?
You say you imported the ppf again. Did you really mean import or unpack?

Best regards,

O.N.


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Yuna Guillamot  Identity Verified
Turkey
Local time: 09:41
German to French
+ ...
TOPIC STARTER
Thanks everybody Aug 20, 2015

After spending nearly 2 hrs on the phone with the lovely lady from Star support, here's what probably happened :

Transit crashed without my noticing when I was closing it, effectively damaging the language pair file

Transit support managed to restore abt. 75% of translated text from the broken file, and were really nice about it

Generally, Transit gives crash notices, this time I didn't see any, so I assumed everything was OK

The change in th GUI is apparently also due to the crash, but I can't seem to gert it back to my previous settings and that's annoying (I'm a new NXT user, and get really annoyed at popups and such)

Thanks for your support everybody, and have a nice evening !


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HELP ! - Just lost 6000 words + translation after Transit update !

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