How to download Transit?
Thread poster: Dan Lucas

Dan Lucas  Identity Verified
United Kingdom
Local time: 22:22
Member (2014)
Japanese to English
Dec 9, 2016

Trying to download and install Transit NXT on my laptop, having deactivated it temporarily on desktop. Cannot find how to do it - when I click on the service pack on the Star web site it demands a password, which I don't think I have, though I have a license number. Any ideas?

Dan


 

CafeTran Training (X)
Netherlands
Local time: 23:22
Full install Dec 9, 2016

Dan Lucas wrote:

Trying to download and install Transit NXT on my laptop, having deactivated it temporarily on desktop. Cannot find how to do it - when I click on the service pack on the Star web site it demands a password, which I don't think I have, though I have a license number. Any ideas?

Dan


I think that you'll need a full install first. An SP won't do it. You can contact STAR Support for a link to a full version.


 

Dan Lucas  Identity Verified
United Kingdom
Local time: 22:22
Member (2014)
Japanese to English
TOPIC STARTER
I feared as much Dec 9, 2016

CafeTran Training wrote:
I think that you'll need a full install first. An SP won't do it. You can contact STAR Support for a link to a full version.

That's what I was afraid of. I emailed them this morning. No response. Disappointing.

EDIT I just don't get why they don't allow me to log in to my account and download the software. Why not? I have to go through the activation process anyway, so it's not like I can use it without a license.

I see no indication that the company's management have collectively sat down round a table and said to each other "How can we make this easier for these people?"

Well, I guess that's why I have been asked whether I have an SDL/Trados license dozens of times, whereas I've only been asked if I have a STAR license once. That tells you a lot about relative success. The market applies its punishments slowly, but it gets there in the end.

Thanks
Dan

[Edited at 2016-12-10 08:49 GMT]


 
Delivery mail Dec 10, 2016

Do you have your delivery mail? There you can find the password.
The password is changed every 2-3 years. I don't understand it either, why they put a password on it.
If you don't get your password on monday, write me a PM, I'll get it for you.


 

Dan Lucas  Identity Verified
United Kingdom
Local time: 22:22
Member (2014)
Japanese to English
TOPIC STARTER
Too late Dec 12, 2016

AlSqur wrote:
If you don't get your password on monday, write me a PM, I'll get it for you.

I thank you for offer and may take you up on it if they don't get back to me.

However, the piece of work I wanted to do in Transit has been finished, using my office desktop. I wanted to use some of the eight hours spent sitting on a train over the past few days to get some work done on the laptop, but that didn't happen and the need is now passed.

Dan


 


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