Transit NXT crashes
Thread poster: thtalbot

thtalbot  Identity Verified
Germany
Local time: 06:34
German to English
+ ...
Jan 19

I find that Transit NXT (Freelance, Sp 9) often crashes with very large dictionaries (45,000+ entries) and/or large reference file folders integrated. Have other people encountered this problem?

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Frits van Ens
Netherlands
Local time: 06:34
Member (2006)
English to Dutch
+ ...
Crashes do occur Jan 19

Hi,
In my experience (heavy user of Transit NXT) crashes occur rarely.
And when they occur it is usually during spellcheck/terminology check.

What usually works for me, is to save the translation files (just ctrl S is enough) after/before every step during the review process.

Hope this helps



[Edited at 2018-01-19 11:34 GMT]

[Edited at 2018-01-19 11:35 GMT]


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thtalbot  Identity Verified
Germany
Local time: 06:34
German to English
+ ...
TOPIC STARTER
Transit NXT crashes Jan 19

Thanks for the response, but the crashing occurs more often during the translation process.

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Hans Lenting  Identity Verified
Netherlands
Member (2006)
German to Dutch
+ ...
I can confirm this Jan 19

thtalbot wrote:

I find that Transit NXT (Freelance, Sp 9) often crashes with very large dictionaries (45,000+ entries) and/or large reference file folders integrated. Have other people encountered this problem?


Yes, with large dictionaries, Transit (Pro) freezes too (I wouldn't call it 'crashes', since no error message is displayed). It doesn't matter whether you use an Access termbase or an MS SQL database (which is supposed to cater for large data sets).


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Geneviève Granger  Identity Verified
Germany
Local time: 06:34
Member (2006)
English to French
+ ...
I cannot confirm this... Jan 24

but large dictionaries do considerably slow down the performance of Transit. It sometimes takes minutes before the terminological entries appear.

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wotswot  Identity Verified
France
Local time: 06:34
Member (2011)
French to English
Something worth trying Jan 24

This may not be directly relevant (as I have Transit Professional, still SP8), but I queried STAR recently about two-letter words/abbreviations that were not showing in the Terminology pane immediately after being added (via Rapid Entry). I thought it might be due to the size of my dictionary (55k+ records, many with numerous source and/or target entries).
One "cure" was to close down Transit then run it again. But they also told me about an interesting setting in ...\bin\STARTE.INI (open with a text editor, e.g. Notepad), section [settings]:
Update Interval = 30; minutes
which apparently is the default setting.
Let us know if changing this helps.
(Caveat: good practice is to save a copy of any modified .ini files elsewhere, as it's not clear whether or not software updates overwrite them. Does anyone know?)

Richard


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thtalbot  Identity Verified
Germany
Local time: 06:34
German to English
+ ...
TOPIC STARTER
Transit NXT crashes Jan 24

The program simply shuts down (no freezing). I am aware of course of Ctrl+S, but a program shutdown every 10 minutes or so is wasting a lot of my time. I've also found that in the present case the crashes (with exception code 0xc0000005) happen even if no dictionaries or reference folders are linked. The problem may lie with the particular document (although crashes have often occurred with other documents from the particular customer). Otherwise my PC is perfectly stable.

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thtalbot  Identity Verified
Germany
Local time: 06:34
German to English
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TOPIC STARTER
Transit crashes Jan 24

Thank you wotswot aka Richard for this intriguing suggestion, I'll try it out.

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wotswot  Identity Verified
France
Local time: 06:34
Member (2011)
French to English
Transit crashing Jan 24

Exception code 0xc0000005 is a Windows error, which can have multiple causes (see http://www.errorlive.com/exception-code-0xc0000005).
What version of Windows are you using?
Does this happen ONLY on files from that particular customer? (in which case it may be worth scanning them with your antivirus/antimalware program)

Richard


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thtalbot  Identity Verified
Germany
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Transit crashes Jan 24

Windows 10 Pro. The problem primarily occurs with this customer (who has been informed, but no reply yet), but I can't rule out that it hasn't happened with other projects. The problem also occurred sporadically with Transit XV, and on a variety of machines. All files I receive are scanned.

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thtalbot  Identity Verified
Germany
Local time: 06:34
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Transit crash problem resolved? Jan 28

Transit is no longer crashing after I uninstalled my current anti-virus program and reverted back to Windows Defender.

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Hans Lenting  Identity Verified
Netherlands
Member (2006)
German to Dutch
+ ...
Good to hear! Jan 28

thtalbot wrote:

Transit is no longer crashing after I uninstalled my current anti-virus program and reverted back to Windows Defender.


Good to hear that your problem has been solved. FTR: Which anti-virus software were you using?


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thtalbot  Identity Verified
Germany
Local time: 06:34
German to English
+ ...
TOPIC STARTER
Transit crash problem resolved? Jan 28

Bit Defender

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wotswot  Identity Verified
France
Local time: 06:34
Member (2011)
French to English
Anti-virus problem Jan 28

Glad you resolved it. I had a similar experience yesterday with my anti-virus software (malwarebytes premium), which suddenly stopped working and slowed down my computer to a crawl. In Task Manager it was eating up RAM at an alarming rate (roughly 100 MB per second) so I stopped the process when it reached 1.8 GB!!! (about sixteen times more RAM than usual) and quickly uninstalled the software. I've reverted to MSE (Microsoft Security Essentials, similar to Defender) and everything's back to normal.

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