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Geo Workz - disappointment
Thread poster: Anna Szoc

Anna Szoc  Identity Verified
Czech Republic
Local time: 23:22
Spanish to Polish
+ ...
Dec 20, 2011

hi all,
I just ordered a free trial of GeoWorkz and I find it's the worst, the least intuitive, the most complicated tool I've ever used! Actually I wasn't able to use it at all, in spite of so many pretty words it's advertised with!

After creating an account, I started browsing for jobs; the info on them is very limited (only the word count and field which is, in most cases, not specified anyway). I tried to bid but I got the message with two buttons: "close" and something like "create directory profile". When I clicked on the latter I was sent back to the login page (although I WAS logged in). The same thing happened when I tried to create my profile via Directories/My profile. So I went to the support page to ask for support. I was sent back to the login page again! In all the cases of being sent to the login page, the system does not even recognise my login data.

My first contact with this service is highly disappointing and I decided to publish this post here, as I haven't been able to contact GeoWorkz team via their website.

Anna Szoc
Translator
Poland


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Giovanni Guarnieri MITI, MIL  Identity Verified
United Kingdom
Local time: 22:22
Member (2004)
English to Italian
never used... Dec 20, 2011

Anna Szoc wrote:

hi all,
I just ordered a free trial of GeoWorkz and I find it's the worst, the least intuitive, the most complicated tool I've ever used! Actually I wasn't able to use it at all, in spite of so many pretty words it's advertised with!

After creating an account, I started browsing for jobs; the info on them is very limited (only the word count and field which is, in most cases, not specified anyway). I tried to bid but I got the message with two buttons: "close" and something like "create directory profile". When I clicked on the latter I was sent back to the login page (although I WAS logged in). The same thing happened when I tried to create my profile via Directories/My profile. So I went to the support page to ask for support. I was sent back to the login page again! In all the cases of being sent to the login page, the system does not even recognise my login data.

My first contact with this service is highly disappointing and I decided to publish this post here, as I haven't been able to contact GeoWorkz team via their website.

Anna Szoc
Translator
Poland


be careful with the free trial... you have to cancel it before it expires, otherwise you'll be billed for a number of months (seen in other threads)...


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Samuel Murray  Identity Verified
Netherlands
Local time: 23:22
Member (2006)
English to Afrikaans
+ ...
Cancel immediately Dec 20, 2011

Anna Szoc wrote:
I just ordered a free trial of GeoWorkz and I find it's the worst, the least intuitive, the most complicated tool I've ever used!


If you don't cancel the trial yourself (and soon), they will charge your credit card a very large cancellation fee when your trial "expires".


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Anna Szoc  Identity Verified
Czech Republic
Local time: 23:22
Spanish to Polish
+ ...
TOPIC STARTER
thank you for your warning Dec 20, 2011

... not that easy to cancel the account : / luckily I didn't provide them with my credit card number and I don't have a PayPal account... I'll try to call their tech service tomorrow too

thank you again!

Ana


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Dominique Pivard  Identity Verified
Local time: 00:22
Finnish to French
I thought a credit card was necessary Dec 20, 2011

Anna Szoc wrote:
... not that easy to cancel the account : / luckily I didn't provide them with my credit card number and I don't have a PayPal account... I'll try to call their tech service tomorrow too

So you were able to activate the free trial without providing credit card details?! I thought it was necessary.


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Dominique Pivard  Identity Verified
Local time: 00:22
Finnish to French
You need to cancel "within the first month", not "immediately" Dec 20, 2011

Samuel Murray wrote:
If you don't cancel the trial yourself (and soon),

They do say:
"If Translation Workspace is not right for you, just cancel your plan within the first month and pay nothing."
I think it is safe to assume Anna still has at least three weeks before she needs to cancel. I would not say it qualifies as "soon" or "immediately"

Samuel Murray wrote:
they will charge your credit card a very large cancellation fee when your trial "expires".

The "very large cancellation fee" is "3 months of the subscription fee", ie. 30 euros, if I got it right.


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Anna Szoc  Identity Verified
Czech Republic
Local time: 23:22
Spanish to Polish
+ ...
TOPIC STARTER
credit card Dec 21, 2011

when I saw the field for the credit card number, I thought "something must\ be wrong here, why provide the CC number if this is FREE", I didn't type it and logged out. So perhaps my registration is incomplete and this is why the functions are inactive: I'm sent back to the login page from virtually any place on the site. The bad thing is that I tried to cancel my account but the login and password are still valid so there's no way to find out whether the account has really been cancelled.
I sent a form to their tech support from the page but it's just an email form, I don't expect any answer...


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Anna Szoc  Identity Verified
Czech Republic
Local time: 23:22
Spanish to Polish
+ ...
TOPIC STARTER
credit card number Dec 21, 2011

when I saw the field for the credit card number, I thought "something must\ be wrong here, why provide the CC number if this is FREE", I didn't type it and logged out. So perhaps my registration is incomplete and this is why the functions are inactive: I'm sent back to the login page from virtually any place on the site. The bad thing is that I tried to cancel my account but the login and password are still valid so there's no way to find out whether the account has really been cancelled.
I sent a form to their tech support from the page but it's just an email form, I don't expect any answer...


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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 23:22
English to Czech
+ ...
Credit Card Dec 21, 2011

Anna Szoc wrote:

when I saw the field for the credit card number, I thought "something must\ be wrong here, why provide the CC number if this is FREE", I didn't type it and logged out.

They use a scheme similar to those used by the porn and gambling industries: you provide your credit card number and if you don't cancel your account within a predefined period, fees will be withdrawn from your account automatically.

So perhaps my registration is incomplete and this is why the functions are inactive:

That's probably the reason.

To add a personal view of my own, I wouldn't pay anyone to get some work. This way of working seems to me.... uhm... unnatural.

[Upraveno: 2011-12-21 08:53 GMT]


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Dominique Pivard  Identity Verified
Local time: 00:22
Finnish to French
Isn't it nice... Dec 21, 2011

Stanislav Pokorny wrote:
They use a scheme similar to those used by the porn and gambling industries: you provide your credit card number and if you don't cancel your account within a predefined period, fees will be withdrawn from your account automatically.

Isn't it nice, when a translation company has business practices that put it in the same league as the porn & gambling industry


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Anna Szoc  Identity Verified
Czech Republic
Local time: 23:22
Spanish to Polish
+ ...
TOPIC STARTER
payment? NO WAY! Dec 21, 2011

of course I'm not going to pay them a cent.

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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 23:22
English to Czech
+ ...
Not only that Dec 21, 2011

Dominique Pivard wrote:

Stanislav Pokorny wrote:
They use a scheme similar to those used by the porn and gambling industries: you provide your credit card number and if you don't cancel your account within a predefined period, fees will be withdrawn from your account automatically.

Isn't it nice, when a translation company has business practices that put it in the same league as the porn & gambling industry


Hi Dominique,
not only that: I find that the entire concept of having to pay to get jobs and that of job bidding completely twisted. It's like new-age meat auctioning.


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Oksana Weiss  Identity Verified
Germany
Local time: 23:22
Member (2011)
English to Ukrainian
+ ...
Meat auction indeed Dec 22, 2011

I find that the entire concept of having to pay to get jobs and that of job bidding completely twisted. It's like new-age meat auctioning.

... where the meat offers price for itself to get sold?:)
What about paying for proz membership?


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Samuel Murray  Identity Verified
Netherlands
Local time: 23:22
Member (2006)
English to Afrikaans
+ ...
ProZ.com is different Dec 22, 2011

Oksana Zoria wrote:
What about paying for proz membership?


At ProZ.com, the measure of exclusion of non-paying members from services is in my opinion quite balanced to the amount of value paying members get for their money. You don't have to pay to get jobs, and not paying does not unreasonably put you at a disadvantage. Most (all?) sections reserved for members can be accessed by non-members for a fee that is significantly less than the annual membership fee (I think). At ProZ.com you can cancel your membership at any time, and the money for the remaining months are simply paid back to you (minus a small admin fee). The free trial at ProZ.com does not turn into a 3-month paying trial without warning.


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IanDhu  Identity Verified
France
Local time: 23:22
Member (2005)
French to English
Registered letter with advice of receipt Jan 10, 2012

I endorse the advice to cancel your GeoWorkz free trial. Perhaps you should back your electronic and phone approaches by sending a registered letter with advice of receipt advising the GeoWorkz managers of your intention to withdraw from their scheme with immediate effect. In Roman-law countries such as France, this is "opposable", legal proof. Cumbersome, maybe, but unequivocal.

I think it's important to surround yourself with safeguards such as this, especially since what I hear about GeoWorkz from other sources is disturbing.

I hope you manage to extricate yourself without difficulty - and soon!

Happy New Year.

With kind regards,

Adam Warren
(IanDhu - 41189)


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