Wordfast PRO
Thread poster: emma2

emma2  Identity Verified
France
Local time: 23:00
Member (2007)
Japanese to French
+ ...
Feb 22, 2010

Hi
I just bought the License for Wordfast Pro, and even if I do what they explain, and if I enter the License key and confirm all, I stay in Demo mode.
Did anybody have this sort of problem?Thanks!


 

Kristyna Marrero  Identity Verified
United States
Local time: 17:00
Installing your Wordfast Pro license Feb 23, 2010

Hi Emma,

Did you follow these steps?

1) Save the file to a known location, desktop or other.
2) Start Wordfast Pro.
3) Navigate to Help->License Management.
4) Select License Manager.
5) Check (Re-)Install a license certificate.
6) Select Next.
7) Browse to the known location from Step 1.
8) Double click the license file (.lic file).
9) Select Next twice.
10) Verify your information and Select Finish.
11) Restart Wordfast Pro.

If you followed these steps and you are still in demo mode, it likely means that your license file does not match your install number. Please confirm that the .lic file is named exactly what your install number is (when you go to help > license management). If it does not match, log back in and request a new license based on the correct install number.

Sincerely,

Kristyna


 

Lianne van de Ven  Identity Verified
United States
Local time: 17:00
Member (2008)
English to Dutch
+ ...
same problem Feb 24, 2010

Hi Kristyna,

Since I purchased my license through a group buy on proz.com I am not sure what my best 'access point' is to receive wordfast support. I just sent an email to WF_licenses@wordfast.com and am waiting for a new license key.

When you say "log back in and request a new license" do you mean we can do that through this forum too?

I have the same problem, and you are right, my install # does not match my license #.

I am assuming that each install of wordfast pro generates a new install number? Because I went through the same thing in August when I first installed pro. This time I re-installed my operating system.

Thanks,
Lianne


 

Kristyna Marrero  Identity Verified
United States
Local time: 17:00
Relicensing Wordfast Pro Feb 24, 2010

Hi Lianne,

I sent you an email with instructions to request a new license file. For future reference, instructions to do so can be found here -

http://www.wordfast.com/support_relicensewfp.html

Sincerely,

Kristyna


 

Lianne van de Ven  Identity Verified
United States
Local time: 17:00
Member (2008)
English to Dutch
+ ...
Problem solved Feb 24, 2010

Hi Kristyna,

Thanks for the reply. I now understand (and remember again).
And I am in full mode now.

Thanks,
Lianne


 


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