Can't connect to a remote TM
Thread poster: Claudia Porta

Claudia Porta  Identity Verified
Local time: 17:35
English to Spanish
Mar 28, 2010

Hello,

I'm working with Wordfast 2.1.8 (I'm a beginner; I´ve only been using the basic functions) and I'm having some trouble when connecting to a remote TM.

After typing all the relevant info, and clicking ok or Test, the following error message appears:

Failed to connect. could not connect to TM server XXX as Anonymous

It seems I'm trying to connect to a server as Anonymous; however, although I'm prompted to introduce a user name, I have no field to introduce the password. Actually, when I open the New Remote TM box, only the following appears:

URL:
Remote TM Properties
Symbolic name:
Workgroup ID:
Username:
Search Depth:

Is this ok? Shouldn't I get "Password" and "Port" fields to complete with the corresponding info as well?

Since I've recently re-installed WF, I also checked the license, but it seems to be ok.

Thank you for any help!

Claudia


 

Yasmin Moslem  Identity Verified
Egypt
Local time: 22:35
English to Arabic
Upgrade Mar 28, 2010

ClauPorta wrote:

I'm working with Wordfast 2.1.8 (I'm a beginner; I´ve only been using the basic functions) and I'm having some trouble when connecting to a remote TM.


Your Wordfast versions is very old. Please download and install the latest version of Wordfast Professional available at:
http://www.wordfast.com/store_download.html

You may need to re-license if the Install No. is changed (as it is a very old version).

Try again, and if you still have problems, please send me the Remote TM data to (support ## wordfast.com) and I will check it here.


---
Best regards,
Yasmin Moslem

Wordfast Support Team
www.wordfast.com | www.wordfast.net


 

Claudia Porta  Identity Verified
Local time: 17:35
English to Spanish
TOPIC STARTER
Can´t connect to a remote TM Mar 29, 2010

Thank you, Yasmin.

I'll try and let you know.

icon_smile.gif


 

María Laura Fechenbach
Argentina
Local time: 17:35
English to Spanish
Same Problem Nov 20, 2010

I have the exact same problem (my wordfast version asks for different information than the one the client provided for remote tm). I have Wordfast 6, so it can't be because the version is old.

 

Yasmin Moslem  Identity Verified
Egypt
Local time: 22:35
English to Arabic
Version? Nov 22, 2010

María Laura Fechenbach wrote:

I have the exact same problem (my wordfast version asks for different information than the one the client provided for remote tm). I have Wordfast 6, so it can't be because the version is old.


Dear María Laura,

Wordfast 6 is not a version; it is rather the "obsolete" name of Wordfast Pro. To know your current version, please go to "Help" menu > "About Wordfast"; if it is less than 2.4.0.1, please download and install the latest version of Wordfast Professional available at:
http://www.wordfast.com/store_download.html

Also, download and install the Filter Pack update at the same page. (Again, check in a week or so for a newer version.)


Having the latest version should help. Please let me know.


---
Best regards,
Yasmin Moslem

Wordfast Support Team
www.wordfast.com | www.wordfast.net


 

Asja & Asia  Identity Verified
Italy
Local time: 21:35
Chinese to Italian
+ ...
can not connect to TM server Jul 17, 2012

Hi Yasmin,
my WF version is 3.0.0.
Until 3 days ago I have worked on WF with remote TM with no problem.
Suddenly, when I try to add a new remote TM the above mentioned error message appear.
I have read, it could be due to firewall protection, so I disabled it but it still doesn't work.
Any suggestion?
Thanks a lot
Amelia


 

Yasmin Moslem  Identity Verified
Egypt
Local time: 22:35
English to Arabic
URL Jul 17, 2012

Dear Amelia,

Could you please contact me in private with the URL and/or details of the Remote TM. I will test here to see if it works or not. I just need to see if the problem is in the client's server or in your machine.

Kind regards,
Yasmin


 

Asja & Asia  Identity Verified
Italy
Local time: 21:35
Chinese to Italian
+ ...
Trouble solved Jul 17, 2012

Hi Yasmin,
I reconnected my laptop to another server and it worked again.
It seemed to be a port access (444) denied problem.
Thanks for support.
Amelia


 


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