Licence activation - No reply from WF Support
Thread poster: Mónica Belén Colacilli

Mónica Belén Colacilli  Identity Verified
Argentina
Local time: 17:45
Member (2008)
English to Spanish
+ ...
Jun 23, 2010

Hi everyone,

I've purchased a Wordfast licence, followed the steps to activate it, but it still runs on demo mode.

I've installed WF Pro, and I have Windows XP. I've generated the appropriate licence and followed the steps to activate it. The information on Help About says I have 1094 days left, but it's on Demo Mode (limited to 500 TUs)... How is it possible? Can anyone help me?

Note: I sent a support ticket two days ago, but received no reply.

Thanks in advance!
Monica


 

Kristyna Marrero  Identity Verified
United States
Local time: 16:45
Check your install number Jun 23, 2010

Hi Monica,

Most likely, your install number has changed and you need to request a new license that matches your install number. To do so, please follow the instructions here -

1) Open Wordfast Pro and go to help > license manager and note your 8 digit INSTALL NUMBER.

2) Login to our support menu http://www.wordfast.net/index.php?whichpage=aftersale using the information on your original license certificate.

3) Select 'License or relicense a Wordfast Translation Studio application.'

4) Enter your Wordfast Pro install number from step 1.

5) Click 'Generate License.'

6) You will receive an email with the license file and instructions on how to activate it.

Sincerely,

Kristyna


 

Mónica Belén Colacilli  Identity Verified
Argentina
Local time: 17:45
Member (2008)
English to Spanish
+ ...
TOPIC STARTER
Thank you! Jun 23, 2010

Thank you, Krystina! The problem was the licence didn't match the install number!

Thanks a lot for your help!
Monica


 


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