WF crashes during Clean Up
Thread poster: Lesley Jackson

Lesley Jackson  Identity Verified
United States
Local time: 00:34
Spanish to English
Feb 17, 2011

Hello. WordFast 5.53, Windows XP, MS Word 2000

Clean up process appears to complete (it gets to 100% in the cleanup window bar), but then
1. the cleanup window does not close and the report does not pop up
2. if I click the upper right X to close the window, I get (not responding) and MS Word closes
3. in the WF info bar at bottom of screen it says "removing bookmarks 0" (which I've never seen before)

What I've tried:
1. I discovered that the document had 1 hidden bookmark. So I saved a copy of the doc, deleted the bookmark, and tried Clean Up again. Still doesn't work.
2. Even though the above happens and Word crashes, there is a BAK file created. So I saved a copy and tried cleanup on the BAK file... same thing.

My WF has been completely trouble-free since I got it, so this is discouraging! I'm thinking it must be something about the Word doc itself. Hoping someone has an answer. Thanks.


Erich Ekoputra  Identity Verified
Local time: 11:34
Member (2007)
English to Indonesian
+ ...
Use MS Word Function (Office 2007) Feb 17, 2011

Hi Lesley,

I have never used Trados or WF clean-up functionality anymore when working with .doc or .docx (Office Word) since I migrated to Office 2007.

In case you use the same Office version, this is the step:

0. Make sure you make a backup copy of uncleaned file (just in case)
1. Click Office button (on the top left corner).
2. Select Prepare - Inspect Documents
3. Click Inspect button
4. Click Remove All button for: Hidden Text.
5. Click Close button

It's a lot faster, and no risk to your Trados/Wordfast working. You can also wipe out anything hidden; from XML code to Document Properties (to hide your user name in the final document).

Office Word 2010 may provide the same functionality.

Hope this helps.


PS. Opppsss sorry. I just read in more details that you use Office 2000.

[Edited at 2011-02-17 23:11 GMT]


Claire Cox
United Kingdom
Local time: 05:34
French to English
+ ...
Try this Feb 18, 2011

Hi Lesley,

I can't tell you why it does this, I'm afraid, but I've had this occasionally with a very large file with lots of bookmarks and hyperlinks and it was obviously the bookmarks that were causing the problem. Did you get the warning screen up at the beginning of the document about marking the bookmarks in the source text and follow the instructions? You could try going back to the source file and not having it select the bookmarks , then run the TM again and see if that makes a difference. However, I suspect the file is actually corrupt in some way, in which case this is how you can clean it manually (thanks to the Wordfast technical support team!)

Find what -> *
Replace with -> (nothing)
Use wildcards -> checked

with the cursor in the "Find what" field, select Format > Font > Hidden

You should have the following screen:

Then hit "Replace All" and your document should be cleaned.

Just in case, do this on a copy, of course!

Hope this helps,



Lesley Jackson  Identity Verified
United States
Local time: 00:34
Spanish to English
it worked! Feb 18, 2011

Thank you, Claire! You saved the day. Manual cleaning worked like a charm... and very good to know that procedure for future ref. BTW, no, I did not see that warning screen. And, as I mentioned, there was only one bookmark in the doc, which I deleted. But that didn't solve the problem, so there must have been something else. Anyway, all clean now. Thanks again! LJ


Hilary Bruce  Identity Verified
United Kingdom
Local time: 05:34
Italian to English
+ ...
Thank you Claire Jul 22, 2011

This information just saved me from a Friday night disaster. I can't thank you enough. I could hug you! Very valuable info!


Dominique Pivard  Identity Verified
Local time: 07:34
Finnish to French
Hug me too! Jul 23, 2011

Please, hug me too, as I was the one who originally posted the instructions for Claire on the Wordfast mailing listicon_wink.gif


Claire Cox
United Kingdom
Local time: 05:34
French to English
+ ...
Credit where credit's due! Jul 23, 2011

I did say thanks to the Wordfast technical support team in my original post, although I admit I didn't mention you by name personally, Dominique! I was very grateful, as I said at the time - and have had to use it on a couple of occasions since, so I'm always glad to pass the tip onto others.

I'm just glad it helped, Hilary!

All the best,



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