Wordfast Update failed
Thread poster: Aaron Kakesse

Aaron Kakesse  Identity Verified
Canada
Local time: 16:24
English to French
Apr 1, 2012

I am trying to install a new Wordfast update on my Laptop (OS: Windows 7) as suggested to no avail. As I already removed the older version, I cannot use WF anymore. Whenever I try to launch this is the message I am getting: ''Could not find the main class: C:\Users\Aaron KD\Deskto\wordfast\jre\bin\javaw.exe. Programme will exit."

What do I do now? I am really disappointed.


Aaron


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SDL Community  Identity Verified
United Kingdom
Local time: 22:24
English
I'm also disappointed... Apr 1, 2012

... so my suggestion for what you do now would be you switch to SDL Trados Studio instead

Regards

Paul


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Capesha  Identity Verified
Local time: 22:24
Member (2006)
English to German
+ ...
I am not quite sure Apr 2, 2012

but I think, I remember that I didn't uninstall the old version when I did an update?

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Maya Gorgoshidze  Identity Verified
Georgia
Local time: 01:24
Member (2004)
English to Georgian
+ ...

MODERATOR
Hi Aaron, Apr 2, 2012

I moved your thread to the WordFast support forum.

Kind regards,
Maya


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Aaron Kakesse  Identity Verified
Canada
Local time: 16:24
English to French
TOPIC STARTER
Wordfast Update failed Apr 2, 2012

I am really disappointed by this WF pro technical failure. I switched from Trados to WF Pro now do I need to switch back?

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Dominique Pivard  Identity Verified
Local time: 23:24
Finnish to French
Path for installation Apr 2, 2012

Aaron Kakesse wrote:
I am trying to install a new Wordfast update on my Laptop (OS: Windows 7) as suggested to no avail. As I already removed the older version, I cannot use WF anymore. Whenever I try to launch this is the message I am getting: ''Could not find the main class: C:\Users\Aaron KD\Deskto\wordfast\jre\bin\javaw.exe. Programme will exit."

This is a very unusual path: did you really choose your Desktop as the location of Wordfast? The "normal" location on a Windows 7 machine would be "C:\Program Files" (or "C:\Program Files (x86)").

Place a query to the Wordfast hotline (via wordfast.net > about us > contact). Even if you don't have a valid subscription, installation problems are always covered by the hotline.


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Aaron Kakesse  Identity Verified
Canada
Local time: 16:24
English to French
TOPIC STARTER
Some clients require WF Pro Apr 2, 2012

I am also a SDL Trados user, but some of my clients specifically require Wordfast Pro as a CAT. The update process should be straight-forward: you click on the update, and that's it. Now, I am having a lot of trouble working with my recurring clients with WF Pro. I contacted WF Pro hotline but nothing has come up in 10 days, and still counting!
I thought this software was user-friendly, I am disillusioned.


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Dominique Pivard  Identity Verified
Local time: 23:24
Finnish to French
A suggestion Apr 2, 2012

Here is a suggestion: remove completely *all* traces of Wordfast Pro. This includes the following folder:

C:\Users\[your_user_name]\.wf_workspace

and of course the Wordfast folder, wherever you created it (normally, it should be in c:\program files, but you seem to have placed it on your Desktop).

Then reinstall from Wordfast_WithTMAdmin-2.4.4.exe

Also check your Java setup is OK. You can do it at www.java.com: click on 'Do I have Java?', then 'Verify Java version'. You should get the following message: 'Your Java version: Version 6 Update xx'.


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Aaron Kakesse  Identity Verified
Canada
Local time: 16:24
English to French
TOPIC STARTER
Thank you Dominique Apr 2, 2012

Hello Dominique,

You are my hero. I am glad I posted this message on the Forum. I spent almost 10 days without WFP, and WF technical support didn't solve my problem at all.
Dude, you are a genius! You made my day!

Thank you so much.

Aaron

Dominique Pivard wrote:

Here is a suggestion: remove completely *all* traces of Wordfast Pro. This includes the following folder:

C:\Users\[your_user_name]\.wf_workspace

and of course the Wordfast folder, wherever you created it (normally, it should be in c:\program files, but you seem to have placed it on your Desktop).

Then reinstall from Wordfast_WithTMAdmin-2.4.4.exe

Also check your Java setup is OK. You can do it at www.java.com: click on 'Do I have Java?', then 'Verify Java version'. You should get the following message: 'Your Java version: Version 6 Update xx'.


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Yasmin Moslem  Identity Verified
Egypt
Local time: 23:24
English to Arabic
.wf_workspace & Wordfast Support Apr 2, 2012

Dear Aaron,

I am happy that deleting .wf_workspace has solved your problem.

However, it is completely unfair to say that you have not received a reply from the Wordfast Support.

I had a very long email exchange with you. If you review it, you will find that among solutions offered at the very beginning was to delete your .wf_workspace (and install Java).

You were so confused and I told you that you have to finish your job first and get back to me later to solve the problem again, but it was me who did not hear back from you.

Everyone here knows how Wordfast Support works. So, kindly do not be so unfair.

For your information Dominique is part of Wordfast Support. So, it is Wordfast Support that solved your problem anyhow.

Again, I am happy you have solved your problem.

Kind regards,
Yasmin

[Edited at 2012-04-02 12:56 GMT]


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esperantisto  Identity Verified
Local time: 00:24
Member (2006)
English to Russian
+ ...
Whose failure? Apr 2, 2012

Aaron Kakesse wrote:

I am really disappointed by this WF pro technical failure.


Why do you call it WFP failure? It looks like a failure of your operating system (and of yours for selecting it). I use a good operating system and have never had any problem updating WFP.


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Dominique Pivard  Identity Verified
Local time: 23:24
Finnish to French
In all fairness... Apr 2, 2012

Aaron Kakesse wrote:
You are my hero. I am glad I posted this message on the Forum. I spent almost 10 days without WFP, and WF technical support didn't solve my problem at all.
Dude, you are a genius! You made my day!

Well, glad you were able to solve your problem, but as Yasmin said, it's not fair to blame Wordfast's tech support. I did check with her when I saw your post here, because what you reported sounded very unusual (responses to WFP queries tend to be very fast). I did not invent anything: all of what I suggested is part of the standard troubleshooting routine when dealing with WFP installation problems. I'm pretty sure you got the same advice from Yasmin earlier on.


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Aaron Kakesse  Identity Verified
Canada
Local time: 16:24
English to French
TOPIC STARTER
The frustration is over Apr 2, 2012

Time to move on with our respective work.
I am very glad this has been solved.

Cheers.

Aaron
Dominique Pivard wrote:

Aaron Kakesse wrote:
You are my hero. I am glad I posted this message on the Forum. I spent almost 10 days without WFP, and WF technical support didn't solve my problem at all.
Dude, you are a genius! You made my day!

Well, glad you were able to solve your problem, but as Yasmin said, it's not fair to blame Wordfast's tech support. I did check with her when I saw your post here, because what you reported sounded very unusual (responses to WFP queries tend to be very fast). I did not invent anything: all of what I suggested is part of the standard troubleshooting routine when dealing with WFP installation problems. I'm pretty sure you got the same advice from Yasmin earlier on.


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