Wordfast 6.3 t: three files open on execution of Alt + Down
Thread poster: Mark Aldridge

Mark Aldridge
Local time: 01:53
Polish to English
Nov 26, 2013

Can anyone provide/suggest a solution?

When using Wodfast 6.3t to begin translation three files open when I execute Alt + Down in the source file:

1) The source file.

2) Wf - Tm with the following message: Resize as needed; to adjust Zoom: click here, Ctrl + mouse wheel. Then open/close companion with the toolbar icon or shortcut to save changes.

3) Translation memory (2 X Ctrl + Alt + M).

This has never occurred before.

Thank you for your asistance.


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Lori Cirefice  Identity Verified
France
Local time: 01:53
French to English
a .dot file got corrupted perhaps? Nov 27, 2013

Try reinstalling wordfast first, and if that doesn't work, then delete normal.dot? Just an idea!

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Mark Aldridge
Local time: 01:53
Polish to English
TOPIC STARTER
Wordfast 6.3 t: three files open on execution of Alt + Down Nov 27, 2013

Lori Cirefice,

Thank you very much for your reply.

Will uninstalling/re-installing mean losing one of the instances of the licence?

Can you simply delete normal.dot like that? What are the consequences?

Thanks again

Mark Aldridge


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Dominique Pivard  Identity Verified
Local time: 02:53
Finnish to French
Close the unwanted "companion" window Nov 27, 2013

Mark: you have inadvertently/unwillingly enabled the "TM companion" feature. You most likely intended to press Ctrl+Al+M (Display TM), but pressed the M key twice. Ctrl+Alt+M+M is what triggers the TM companion window. Put the focus on said window and press the same combination again, this should close the window. Press Ctrl, Alt, keep them down, then press M twice in a row, in a rapid succession.

There is also a "terminology companion" and a "QA companion", triggered by Ctrl+Alt+G+G and Ctrl+Alt+Q+Q, respectively. If you inadvertently/unwillingly open them, you can close them in the same way.


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Mark Aldridge
Local time: 01:53
Polish to English
TOPIC STARTER
Wordfast 6.3 t: three files open on execution of Alt + Down Nov 28, 2013

Dear Dominique Pivard,

Thank you very much indeed. It would have taken me an age to locate and fix without your advice.

Very best regards

Mark Aldridge


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Mark Aldridge
Local time: 01:53
Polish to English
TOPIC STARTER
Wordfast 6.3 t: three files open on execution of Alt + Down Nov 28, 2013

Dear Dominique,

I have now tried all you suggested and the same two files continue to open when I press Alt + Down to begin translation. Are there any other possible reasons why this is happening? Am I doing the right thing when you say 'focus'? What I have done is to place the cursor in the file and execute the strings you advised, such as CTRL + ALT (hold both down at the same time) + M + M (in quick succesion).

Thank you again for your willingnes to assist.

Best regards

Mark Aldridge


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Dominique Pivard  Identity Verified
Local time: 02:53
Finnish to French
it should work Dec 1, 2013

Mark Aldridge wrote:
I have now tried all you suggested and the same two files continue to open when I press Alt + Down to begin translation. Are there any other possible reasons why this is happening? Am I doing the right thing when you say 'focus'? What I have done is to place the cursor in the file and execute the strings you advised, such as CTRL + ALT (hold both down at the same time) + M + M (in quick succesion).

I have no idea why this doesn't "stick". Maybe it's because you've messed with normal.dotm? After you have closed the unwanted window with Ctrl+Alt+M+M, open it again with the same shortcut, close it (with the shortcut) and exit from Word. The change should stick. If not, you may want to close Word, delete (or rename) normal.dotm and proceed as above one more time. To locate your normal.dotm, see this KB article. If you're still having a problem, log in to your personal account at wordfast.net and use the hotline contact form to open a case.


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Mark Aldridge
Local time: 01:53
Polish to English
TOPIC STARTER
Wordfast 6.3 t: three files open on execution of Alt + Down Dec 1, 2013

Dominique,

Thank you very much for your willingness to help. I have tried what you suggested but nothing has changed. As you suggested, I have opeened a case at wordfast.net.

Thank you


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