Wordfast classic disappeared
Thread poster: Anne Greaves

Anne Greaves  Identity Verified
United Kingdom
Local time: 23:54
French to English
Jan 8, 2015

Hello,
I opened up Word this morning to find that the Wordfast toolbar had completely disappeared. When I checked options/add ins it was displayed in the general list, but not in the word add ins section, which I usually use to restore it when this happens. Grateful for any help on this one!


 

Dominique Pivard  Identity Verified
Local time: 01:54
Finnish to French
Norton? Jan 8, 2015

Are you using Norton Internet Security, by any chance? If so, have a look at this:

http://www.proz.com/forum/wordfast_support/280033-norton_internet_security_detects_wordfast_as_a_threat.html

Another possibility is that the Wordfast template was added to the list of disabled items. If so:

http://www.wordfast.net/?kb=146-21


 

Armorel Young  Identity Verified
Local time: 23:54
German to English
Same happened to me Jan 8, 2015

Interestingly, exactly the same thing happened to me today. I went to use Wordfast Classic and it simply wasn't there - I couldn't find wordfast.dot or any reference to it anywhere on my computer. I tried a system restore to a date a fortnight ago, but that did nothing. Eventually I downloaded WF again from the website and after a bit of a tussle that is now working.

Dominique's message is interesting as I think I did get a Norton message yesterday about a "threat" from W97M.Downloader.A - at the time I ignored it as I had no idea what it was referring to, but I have now followed all the instructions in Dominique's link so hope that has cracked it. Thanks, Dominique.


 


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