Unable to connect to TM - help!
Thread poster: Paul Sinfield

Paul Sinfield  Identity Verified
Local time: 05:26
French to English
Mar 4, 2018


I'm trying to load a TM in WF 5 for a regular client and just get the 'Unable to connect to TM' message. It's a TM I've used hundreds of times and I really need to get it working. I've tried the usual restart computer, I've renamed the file, recreated it and copied the content. Would be very grateful for any suggestions of things to try ...

Other client TMs are loading, just this one (typically the one I need right now!).

Thanks in advance



esperantisto  Identity Verified
Local time: 07:26
Member (2006)
English to Russian
+ ...
Just an idea Mar 4, 2018

Use wf2tmx to convert the TM to TMX, then convert back.


John Daniel
Local time: 22:26
What type of TM? Mar 5, 2018

Hi Paul,

What type of TM is it local or Remote you are trying to connect to?

Can we email me at jsingaram@wordfast.com so we can debug this further?

Thank you,



Paul Sinfield  Identity Verified
Local time: 05:26
French to English
Thanks - sorted Mar 6, 2018

Thank you both. The hotline helpdesk was very helpful, unfortunately the TM files appear to have become corrupt. A lesson learned in backing up my TMs - fortunately, I've been able to reconstitute (most) of it using the old tmxl files for the client.

Happy translating (and don't forget to back up your TMs!)



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