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Usually the tickets are generated by the computer system but when the system is down, the tickets have to be issued manually. In this case, when the system is up and running again, you have to key in the entries into the system. I just cannot remember how you call this process!! I only have the word "log" floating in my head but I can't get the full term!! H.E.L.P!!
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21 mins confidence:
If someone or something is recognized, it is generally accepted that they have a particular position or quality:
Professor Jones is a recognized authority on ancient Egypt.
Violence in schools is a recognized problem.
(from Cambridge Advanced Learner's Dictionary)
Ray Luo United Kingdom Local time: 04:10 Native speaker of: Chinese PRO pts in category: 8