@writeaway: 22:05 Aug 3, 2016
re your statement, "yes, adding emergency for no reason is dead wrong. this is really everyday language, at least in Belgium. no need for mountain/molehill time."
Sorry, but you are even deader wrong. We were not told what kind of company this is, and so "emergency" could very well be applicable. After all, there are two numbers: one to call for normal stuff, during normal hours, and the other for, well, special stuff, most likely outside of working hours. It doesn't take a genius to think of a few examples of companies/organisations where "emergency" might be added: dental, private security, property, medical, travel, travel insurance, universities, sports, care, roadside assistance, etc. etc. etc.
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