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Eurodictacom geeft 'time period', maar dat lijkt me niet genoeg te zeggen. Het gaat over de tijd die de afhandeling van een klacht kost, vanaf het ontvangen van de klacht via post, telefoon of e-mail tot het punt waarop de klacht is afgehandeld. Ik meen de term ook in andere contexten gezien te hebben.
I would like to thank all who answered, unfortunately I can rewards Kudoz to only one. Them's the breaks. I am going with 'processing time' because it makes clear what it is about even to people who do not know the jargon (like Dutch readers with an average command of English). 4 KudoZ points were awarded for this answer
I would like to thank all who answered, unfortunately I can rewards Kudoz to only one. Them's the breaks. I am going with 'processing time' because it makes clear what it is about even to people who do not know the jargon (like Dutch readers with an average command of English).
Explanation: 'processing time' could be a possibility, but 'lead time' (a tricky term, by the way) is more frequently used in such situations and refers a.o. to the time needed to process e.g. a complaint, a delivery, a sale
I'm currently editing SAP/ERP manuals (Logistics and Finance modules) and we have encountered this term about ten times now; received only yesterday an e-mail from one of the translators regarding 'lead time' (doorlooptijd) in different contexts.
lead time for the USA mainly; processing time is a more generic term
Look at the explanation of leat time below:
Manufacturing lead-time, or MLT, is the average length of time it will take a new set of inputs to move all the way through the operation, assuming no unusual measures are taken. A load of laundry, for example, would spend one cycle (45 minutes) in the washer, including idle time, another cycle in the dryer (90 minutes total), and then two-thirds of a cycle being folded (120 minutes). From laundry bag to clean and folded will take an average of two hours. Note that because folding took place after our bottleneck (drying), the load didn't have to stay there for a full cycle.