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vervallen (here)

English translation: lapse

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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Dutch term or phrase:vervallen
English translation:lapse
Entered by: LAB2004
Options:
- Contribute to this entry
- Include in personal glossary

13:22 Apr 29, 2008
Dutch to English translations [Non-PRO]
Social Sciences - General / Conversation / Greetings / Letters / business telephone calls
Dutch term or phrase: vervallen (here)
In a manual describing how to make a bad news telephone call to a customer.

I know this should be simple, but what does vervallen mean here?
Let op dat u niet vervalt in slecht nieuwsgesprekken;
Thanks very much.
LAB2004
United Kingdom
Local time: 11:03
lapse
Explanation:
Don't lapse into bad news conversations.

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Note added at 31 mins (2008-04-29 13:54:42 GMT)
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Given your remark, maybe this will do: Try to keep a positive tone.
Selected response from:

Erik Boers
Belgium
Local time: 12:03
Grading comment
Thanks very much to all - I just couldn't get my head round what they were trying to get at. Thanks to all agreers who spelled this out!
4 KudoZ points were awarded for this answer

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Summary of answers provided
3 +5lapseErik Boers


  

Answers


7 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +5
lapse


Explanation:
Don't lapse into bad news conversations.

--------------------------------------------------
Note added at 31 mins (2008-04-29 13:54:42 GMT)
--------------------------------------------------

Given your remark, maybe this will do: Try to keep a positive tone.

Erik Boers
Belgium
Local time: 12:03
Specializes in field
Native speaker of: Native in DutchDutch
PRO pts in category: 4
Grading comment
Thanks very much to all - I just couldn't get my head round what they were trying to get at. Thanks to all agreers who spelled this out!
Notes to answerer
Asker:

Asker: The problems is that the person is told to make the call to the (fictitious) customer, offering solutions, and is then told 'let op.....'.


Peer comments on this answer (and responses from the answerer)
agree  xxxjarry: or: do not fall into the trap of ...
23 mins

agree  sander westerduin: literally something like: "be careful you don't recede into bad news conversations"
29 mins

agree  Kitty Brussaard: " ... do not (unconsciously) lapse/slip into ..."
1 hr

agree  Ken Cox: Your second suggestion may be exactly what is intended: mention the bad news, but keep the pain short and once you've conveyed this message, concentrate on the suggestions for a 'positive' solution (or from the customer's perspective: don't rub it in)
4 hrs

agree  Tina Vonhof: with Ken: keep a positive tone or keep it positive.
5 hrs
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