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same-call resolution

Bosnian translation: rješenje tokom istog (jednog) poziva

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:same-call resolution
Bosnian translation:rješenje tokom istog (jednog) poziva
Entered by: Mediha Dervisic

22:11 Oct 4, 2011
English to Bosnian translations [PRO]
Social Sciences - Marketing / Market Research
English term or phrase: same-call resolution
We also strive for same-call resolution, where we resolve a customer issue right then and there, without even engaging a manager.
Mediha Dervisic
Bosnia and Herzegovina
Local time: 04:46
rješenje tokom istog (jednog) poziva
Explanation:
First call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call.
Slijedom gore navedenog mislim da se "same-call" odnosi na rješavanje potreba klijenata u što je moguće većem obimu u toku samo jednog (odnosno istog) poziva.
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Haris Kadric
Bosnia and Herzegovina
Local time: 04:46
Grading comment
Hvala
4 KudoZ points were awarded for this answer



Summary of answers provided
4rješenje tokom istog (jednog) poziva
Haris Kadric


  

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10 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
rješenje tokom istog (jednog) poziva


Explanation:
First call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call.
Slijedom gore navedenog mislim da se "same-call" odnosi na rješavanje potreba klijenata u što je moguće većem obimu u toku samo jednog (odnosno istog) poziva.

Haris Kadric
Bosnia and Herzegovina
Local time: 04:46
Specializes in field
Native speaker of: Native in BosnianBosnian, Native in Serbo-CroatSerbo-Croat
PRO pts in category: 8
Grading comment
Hvala
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