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Big Y's

French translation: Critères de référence

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:Big Y's
French translation:Critères de référence
Entered by: Karine Piera

20:05 Apr 1, 2005
English to French translations [PRO]
Marketing - Other
English term or phrase: Big Y's
Follow the 6 big Y’s that you will always need on your journey to customer service excellence :
- reliability
- safety
- blah blah

apparamment, ce sont de grands principes ici de service clientèle, mais que veulent dire les big Y exactement, ca vient d'où cette expression et comment le traduire au mieux ?
eirinn
Canada
Local time: 08:10
Critères de référence
Explanation:
Often referred to a "Big Y's", these are the business results that matter. Big Y's represent measures directly linked to critical customer requirements.

à creuser, bien sûr
Selected response from:

Karine Piera
Local time: 14:10
Grading comment
merci et Merci aussi à Alexandra pour l'explication qui maintenant paraît tellement évidente.
3 KudoZ points were awarded for this answer



Summary of answers provided
3 +2Critères de référence
Karine Piera


Discussion entries: 1





  

Answers


8 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +2
big y's
Critères de référence


Explanation:
Often referred to a "Big Y's", these are the business results that matter. Big Y's represent measures directly linked to critical customer requirements.

à creuser, bien sûr


    Reference: http://www.motorola.com/content/0,,3074-5804,00.html
Karine Piera
Local time: 14:10
Native speaker of: Native in FrenchFrench
PRO pts in category: 15
Grading comment
merci et Merci aussi à Alexandra pour l'explication qui maintenant paraît tellement évidente.

Peer comments on this answer (and responses from the answerer)
agree  Annoushka Chaillet (X)
2 mins
  -> merci
agree  Gaelle THIBAULT
5 mins
  -> merci
agree  jeromec: dans le contexte six sigma on parle souvent de x, big X (variables qui ont un effet sur le résultat souhaité) et de y, big Y (variables qui permettent de mesurer le résultat). Y est une fonction de X...
13 hrs
  -> merci
disagree  alx: reliabilitY, safetY and other words ending in Y...j'ai disagree juste pour marquer l'opposition de direction (le sens n'avait pas été compris). On peut aussi trouver des initiales aux équivalents
2 days 14 hrs
  -> je ne comprends pas le 'disagree' Alexandra....
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