3rd line

German translation: 3rd-Level-Support

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	3rd line
German translation:	3rd-Level-Support
Entered by:	Bernd Albrecht

07:15 Jul 8, 2016

English to German translations [PRO]
Tech/Engineering - IT (Information Technology)

English term or phrase: 3rd line

3rd line support engineer for a range of video conferencing and networking products.

nochmal mein Lebenslauf

Alexandra Collins KudoZ activity Questions: 617 (none open) (1 without valid answers) (8 closed without grading) Answers: 308
Local time: 02:22

3rd Level

Explanation:
https://de.wikipedia.org/wiki/3rd-Level Support

http://wiki.de.it-processmaps.com/index.php/Rollen_in_ITIL

3rd Level Support

Der Bearbeiter im 3rd Level Support ist typischerweise bei einem Hersteller von Hardware- oder Softwareprodukten angesiedelt; er wird vom 2nd Level Support mit einbezogen, wenn dies zur Beseitigung von Störungen erforderlich ist.
Ziel ist die schnellstmögliche Wiederherstellung des definierten Betriebszustands eines Service.

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Note added at 1 Stunde (2016-07-08 08:27:58 GMT)
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Der Third-Level-Support setzt sich aus Spezialisten einzelner Fachabteilungen oder des Herstellers zusammen und stellt so die höchste Eskalationsstufe innerhalb einer Support-Organisation dar.

https://de.wikipedia.org/wiki/Support_(Dienstleistung)#Kompe...

Selected response from:

Bernd Albrecht
Germany
Local time: 02:22

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3rd Level

Bernd Albrecht

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3rd Level

Bernd Albrecht
Germany
Local time: 02:22
Specializes in field
Native speaker of:

German
PRO pts in category: 91

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3rd line

German translation: 3rd-Level-Support

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