3rd line
German translation: 3rd-Level-Support
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| 07:15 Jul 8, 2016 |
| English to German translations [PRO] Tech/Engineering - IT (Information Technology) | |||||||
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|  Selected response from: Bernd Albrecht Switzerland | ||||||
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| 3 +1 | 3rd Level |
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| Discussion entries: 1 | |
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Answers
1 hr confidence: 
peer agreement (net): +1
peer agreement (net): +13rd Level Explanation: https://de.wikipedia.org/wiki/3rd-Level Support http://wiki.de.it-processmaps.com/index.php/Rollen_in_ITIL 3rd Level Support Der Bearbeiter im 3rd Level Support ist typischerweise bei einem Hersteller von Hardware- oder Softwareprodukten angesiedelt; er wird vom 2nd Level Support mit einbezogen, wenn dies zur Beseitigung von Störungen erforderlich ist. Ziel ist die schnellstmögliche Wiederherstellung des definierten Betriebszustands eines Service. -------------------------------------------------- Note added at 1 Stunde (2016-07-08 08:27:58 GMT) -------------------------------------------------- Der Third-Level-Support setzt sich aus Spezialisten einzelner Fachabteilungen oder des Herstellers zusammen und stellt so die höchste Eskalationsstufe innerhalb einer Support-Organisation dar. https://de.wikipedia.org/wiki/Support_(Dienstleistung)#Kompe... |
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