back-up

05:33 Jun 28, 2019
English to Polish translations [PRO]
Marketing - Business/Commerce (general)
English term or phrase: back-up
Jak przetłumaczyć back-up w kontekście stanowiska obsługi klienta?

Z opisu stanowisku:

"As direct manager of self-managed customer support teams the supervisor is responsible for implementing operational improvements, for providing frequent coaching, for reviewing performance metrics, for hiring and appraisal, for on-boarding and training, for building the team and for ensuring continuous quality customer support including back-up."
Anna Gredecka (X)
Poland
Local time: 11:02


Summary of answers provided
2wsparcie drugiej linii
Frank Szmulowicz, Ph. D.


  

Answers


10 hrs   confidence: Answerer confidence 2/5Answerer confidence 2/5
wsparcie drugiej linii


Explanation:
Whatever customer support cannot handle will be handled by second-line support.
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Poszukujemy osoby, która dołączy do naszego dynamicznego zespołu i zapewni wsparcie drugiej linii dla klienta, z którym współpracujemy.
https://jobs-it.pl/pozostałe/inzynier-wsparcia-support-engin...
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Zakres obowiązków: wsparcie drugiej linii dla klientów i użytkowników wewnętrznych, zarządzanie przychodzącymi incydentami, ich rozwiązywanie oraz eskalowanie za pomocą narzędzi do tego przeznaczonych, sporządzanie regularnych jak i ad hocowych raportów.
https://www.praca.pl/2nd-line-support-with-german_764438.htm...

Frank Szmulowicz, Ph. D.
United States
Local time: 05:02
Specializes in field
Native speaker of: Native in EnglishEnglish, Native in PolishPolish
PRO pts in category: 886
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