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high touch

English translation: involving a great deal of personal interaction

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:high touch
Selected answer:involving a great deal of personal interaction
Entered by: Deborah Workman

18:00 Dec 31, 2006
English language (monolingual) [PRO]
Tech/Engineering - IT (Information Technology) / IT infrastructure
English term or phrase: high touch
Talking about IT infrastructure optimization:

[In a Basic IT infrastructure,] generally, all patches, software deployments, and services are provided ***high touch and high cost***.

TIA for your explanations.
Mikhail Kropotov
Germany
Local time: 04:53
with a lot of personal interaction
Explanation:
This doesn't so much refer to the manufacture by huimans as the interaction between the customer and the provider (i.e., lots of contact). The point of the text you have provided is that these items and services tend to be provided to the customer through a lot of contact with sales reps, tech reps, and service personnel. They may involve customization, but not necessarily. They do, however, involve a lot of hand-holding and followup.

[PDF] Internal/Conf Generic TemplateFile Format: PDF/Adobe Acrobat - View as HTML
Cisco High-Touch Technical Support delivers premium personalized support service to help facilitate the fastest possible resolution of your ...
www.cisco.com/application/pdf/en/us/guest/products/ps2567/c... - Similar pages

High-tech, high-touch builds customer loyalty Telemarketing & Call ...Building relationships with your customers requires a high-tech, high-touch approach. The first step on the road to personalized customer service is crucial ...
www.findarticles.com/p/articles/mi_qa3700/is_199802/ai_n880... - 31k - Cached - Similar pages
Selected response from:

Deborah Workman
United States
Local time: 22:53
Grading comment
Thanks to all
4 KudoZ points were awarded for this answer



SUMMARY OF ALL EXPLANATIONS PROVIDED
3 +7human-oriented
Spiros Konstantogiannis
5 +3with a lot of personal interaction
Deborah Workman
4made by a human
Laurens Landkroon


  

Answers


18 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +7
human-oriented


Explanation:
high touch: Dealing with a human being instead of a computer screen or voice response system. The term was coined in the early 1980s by John Naisbitt in his best-selling book "Megatrends." Naisbitt pointed out the fallacy of automating every business transaction without human interaction at some point. (http://computing-dictionary.thefreedictionary.com/high touch...

In your context, I would consider the phrase "human-oriented" as an appropriate symonym for "high touch".

Spiros Konstantogiannis
Greece
Local time: 05:53
Specializes in field
Native speaker of: Greek
Notes to answerer
Asker: Thanks! I think in this case it probably means "with a great degree of manual work." Let's wait for a confirmation.


Peer comments on this answer (and responses from the answerer)
agree  RHELLER: with a high level of human involvement (always more expensive)
59 mins
  -> Thanks!
agree  Robert Fox: 'in a personal manner/personally/labour intensively' might also fit here
3 hrs
  -> Thanks!
agree  NancyLynn: with Rita
3 hrs
  -> Thanks!
agree  William [Bill] Gray: I think there should also be considered the high level of competence being offered by the human involvement, which results in the higher expense.
6 hrs
  -> Thanks!
agree  CHEN-Ling
10 hrs
  -> Thanks!
agree  Jörgen Slet
20 hrs
  -> Thanks!
agree  Erzsébet Czopyk
2 days 2 hrs
  -> Thanks!
Login to enter a peer comment (or grade)

22 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
made by a human


Explanation:
see reference below


    Reference: http://www.pcmag.com/encyclopedia_term/0,2542,t=high+touch&i...
Laurens Landkroon
Local time: 04:53
Specializes in field
Native speaker of: Native in DutchDutch, Native in EnglishEnglish
Login to enter a peer comment (or grade)

6 hrs   confidence: Answerer confidence 5/5 peer agreement (net): +3
with a lot of personal interaction


Explanation:
This doesn't so much refer to the manufacture by huimans as the interaction between the customer and the provider (i.e., lots of contact). The point of the text you have provided is that these items and services tend to be provided to the customer through a lot of contact with sales reps, tech reps, and service personnel. They may involve customization, but not necessarily. They do, however, involve a lot of hand-holding and followup.

[PDF] Internal/Conf Generic TemplateFile Format: PDF/Adobe Acrobat - View as HTML
Cisco High-Touch Technical Support delivers premium personalized support service to help facilitate the fastest possible resolution of your ...
www.cisco.com/application/pdf/en/us/guest/products/ps2567/c... - Similar pages

High-tech, high-touch builds customer loyalty Telemarketing & Call ...Building relationships with your customers requires a high-tech, high-touch approach. The first step on the road to personalized customer service is crucial ...
www.findarticles.com/p/articles/mi_qa3700/is_199802/ai_n880... - 31k - Cached - Similar pages


Deborah Workman
United States
Local time: 22:53
Specializes in field
Native speaker of: English
PRO pts in category: 14
Grading comment
Thanks to all

Peer comments on this answer (and responses from the answerer)
agree  NancyLynn
14 mins
  -> Thanks!
agree  Jörgen Slet
13 hrs
  -> Thanks!
agree  Alfa Trans (X)
8 days
  -> Thanks!
Login to enter a peer comment (or grade)



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