otherwise the total will be refunded to this card at your cost

English translation: This is to make sure that you didn't use somebody else's card for booking

03:30 Feb 5, 2016
English language (monolingual) [Non-PRO]
Marketing - Tourism & Travel / hotel
English term or phrase: otherwise the total will be refunded to this card at your cost
Refundable reservation
The hotel reserves the right to make a pre-authorization (block money) on your credit card to guarantee your accommodation and extras, but you will not be charged any price until your check-out. The pre-authorization will be done one week before your arrival the soonest and the money will be released during your departure.

Non-refundable reservation
The total price of the reservation will be charged on the day of booking. It is necessary to bring the SAME CREDIT CARD which you provide in this reservation for guarantee to the hotel (otherwise the total will be refunded to this card at your cost and you will be responsible for payment in the hotel).

My Question: Isn't this "Non-refundable reservation"? Why the total will be refunded? At your cost: Does it mean I should pay a service fee?

Source: http://www.tropolino.com/prague/alqush-downtown-hotel/
Ivan Niu
China
Local time: 02:15
Selected answer:This is to make sure that you didn't use somebody else's card for booking
Explanation:
If you present the same card as the one you used for booking, the hotel can be sure that you are the account holder of the card and the card they charged is not a stolen one. If you don't bring the card with you, they are not sure if they charged your card or somebody else's.
In order to prevent charging a stolen card, if you fail to present the card you used for booking, they refund the card and charge the one you present.

At your cost: yes, you need to pay for the extra fees the hotel incurs in connection with refunding the first card and charging the second one. When they charge your first card, of course the hotel bears the fee, but when they make a refund and charge another card, they incur extra fees that they would otherwise not incur should you bring the original card.
Selected response from:

Port City
New Zealand
Grading comment
Selected automatically based on peer agreement.
4 KudoZ points were awarded for this answer



SUMMARY OF ALL EXPLANATIONS PROVIDED
3 +5This is to make sure that you didn't use somebody else's card for booking
Port City


  

Answers


2 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +5
This is to make sure that you didn't use somebody else's card for booking


Explanation:
If you present the same card as the one you used for booking, the hotel can be sure that you are the account holder of the card and the card they charged is not a stolen one. If you don't bring the card with you, they are not sure if they charged your card or somebody else's.
In order to prevent charging a stolen card, if you fail to present the card you used for booking, they refund the card and charge the one you present.

At your cost: yes, you need to pay for the extra fees the hotel incurs in connection with refunding the first card and charging the second one. When they charge your first card, of course the hotel bears the fee, but when they make a refund and charge another card, they incur extra fees that they would otherwise not incur should you bring the original card.

Port City
New Zealand
Native speaker of: Native in JapaneseJapanese
PRO pts in category: 4
Grading comment
Selected automatically based on peer agreement.

Peer comments on this answer (and responses from the answerer)
agree  Jack Doughty
54 mins
  -> Thank you!

agree  Yvonne Gallagher
5 hrs
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agree  crossroad
7 hrs
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agree  Tushar Deep
14 hrs
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agree  Jessica Burlacu
20 hrs
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