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05:54 Dec 26, 2016
English to Arabic translations [PRO] Tech/Engineering - Telecom(munications)
English term or phrase:outbound
Smart Link is required to provide all functions related to Contact Center management including:
• Inbound contact center: providing customer care
• Outbound contact center: focus on promoting Health insurance education and improving customer experience
• Operations: managing complaints and inquiries received from logging to resolving and communicating response to customers
Explanation: An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client. Typical outbound calls include include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.