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English to Chinese translations [PRO] Bus/Financial - Finance (general)
English term or phrase:staff time-spend
Christine Wood, associate director at Finalta, explains: “Banks are trying to exploit costly branch networks by transforming them from transactional servicing centres to financial product ‘shops’. Many have increased the branch staff time available for sales and advisory activities, yet sales activity metrics have not grown in parallel, creating a ‘productivity gap’. To close this gap, changes in staff time-spend must be accompanied by increased sales process effectiveness.