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customer gap

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08:09 Jul 18, 2005
This question was closed without grading. Reason: Errant question

English to Dutch translations [PRO]
Marketing - Marketing / Market Research / klanttevredenheidsonderzoek
English term or phrase: customer gap
'Customer gap research' is de titel boven een vragenlijst over klanttevredenheid. Het heeft te maken met het gat tussen de verwachtingen van de klant en de mate waarin de leverancier aan deze verwachtingen voldoet.
Is hier in het Nederlands ook een specifieke term voor? Klanttevredenheidsonderzoek lijkt me te algemeen.
vixen
Greece
Local time: 09:28
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