French translation: nombre d'employés en contact avec le client
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Etude de cas client sur les
avantages d'une solution CRM (Gestion de relation client):
(- Supplier) Enterprise Platform & business process engine
- Integrate disparate legacy applications
- Enrich customer history databases with complete real-time information at any point of customer contact
- Chosen because (Supplier)business process engine and flexible infrastructure
matched (Client's) prime requirement to launch new products across all channels and bring them to market quickly and easily.
- Customer-facing headcount reduced by 15%
- 40% increase in new business at 6% higher margins