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English to French translations [Non-PRO] Tech/Engineering - Marketing / Market Research / Marketing
English term or phrase:SCHEDULING CALLS
Contexte : marketing et informatique
This single-point-of-contact concept provides continuity of desktop services. To deliver all desktop services in accordance with service level expectations, IBM defines escalation paths that clearly designate the roles, responsibilities, time frames and escalation points for each type of services.
As mentioned earlier, our coverage model in Canada is extensive and we are capable of providing up to 2 hour response to service calls at over 600 locations across Canada. For all service and deployment projects, our dispatchers are tasked with SCHEDULING CALLS for the field technicians.