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second line of support


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08:25 Sep 28, 2001
English to French translations [Non-PRO]
English term or phrase: second line of support
help desk support at specialiste level

Summary of answers provided
4 +1Assistance de second niveauplackman



42 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
Assistance de second niveau

Dans la plupart des domaines techniques des techniciens ou des membres de "helpdesk" interviennent en premier lieu.
Si les problèmes sont plus pointus, ils font appel à des personnes spécialisées qui forment une assistance de second niveau, ce qui vous concerne ici.

Local time: 11:24
PRO pts in pair: 4

Peer comments on this answer (and responses from the answerer)
agree  Amine Ghernati
6 hrs
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