French translation: fonction de mise en attente des appels
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English to French translations [PRO] Tech/Engineering - Telecom(munications) / Telecommunications
English term or phrase:call queuing facility
This is when a helpline, for example, takes several phone calls at once without answering them. They are placed in a queue and answered in strict order of calling.
If a helpline has a call queuing facility, it can follow this procedure in answering calls.