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18:35 Jan 8, 2008
English to German translations [PRO] Tech/Engineering - Telecom(munications)
English term or phrase:logging calls
Es geht um die Aufgabenbereiche eines Helpdesks. Wie würdet ihr "logging calls" übersetzen? Sind das "Prüfanrufe"? Vielen Dank im Voraus!
The scope of responsibilities of the Helpdesk 1 covers navigation support and all demands / requests for information and / or correction relative to the use of KDS (connectivity problem, slow response time, functionality failure, etc.).
This assistance includes (but is not limited to):
• Help where unable to connect to KDS
• Help where password is forgotten to access XXX Portal
• Help to navigate on KDS (search for information, completion and/or modification of a booking)
• Support in adding additional services during the booking creation
• *****Logging calls***** and following up resolutions
• Escalate technical error messages to the Helpdesk 2
• Act as the single point of contact with the Client and Users to record any technical problems within the tool.