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16:26 Feb 27, 2012
English to Italian translations [Non-PRO] Automotive / Cars & Trucks / corso di formazione per vendite telefoniche
English term or phrase:own the problem
Negotiate the sales – handling objections
Identify customer objections
Don’t take customer objections personally
Own the problem
Normally, 3 attempts are required to fully understand the background:
Thank for the idea/hint
Re-phrase the objection
Sit in the same boat with the customer
Significa prendi in mano il problema, affronta il problema? Grazie!
(fai capire che) prendi a cuore il problema/la questione
Explanation: cioè, che sei seriamente interessato a trovare una soluzione, che intendi darti da fare per risolvere il problema
10 Powerful Steps to Diffuse Angry Customers www.businessknowhow.com/... - Vereinigte Staaten - Diese Seite übersetzen
Tell the customer that you own the problem and will apply your personal effort to achieve results. Sometimes it may be tempting to distance yourself from the ...
AdamiAkaPataflo Germany Local time: 22:56 Native speaker of: Italian PRO pts in category: 111