Login or register (free and only takes a few minutes) to participate in this question.
You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy.
When to centralize an activity:
There are economies of scale in concebtrating after sales service in a place where cheap talent is available (i.e. India), but there are also diseconomies that com efrom the fact the person in India doesn't know the last thing about the individual needs of the suers of product X in Brasil or other part of the world. So there are economies and disenonomies and we constatntly makie this trade off.