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English to Spanish translations [PRO] Bus/Financial
English term or phrase:over-rings
- Refunds, Voids and Over-rings
Management are the only people within the cinema that are authorized to perform cash refunds to the system. If a situation arises where the staff member requires to perform a cash refund, a manager must be called.
Staff must be able to cancel a transaction before the cash button has been pressed, and/ or cancel a product from an order, before the cash button has been pressed.
They are not to perform cash refunds at any time, only the manager has authority to.
To properly monitor refund, void, and over-ring activity, management must review on a shift by shift basis the cashier report generated from the CATS/ ICON system. Excessive refunds must be accompanied by an explanation.