Spanish translation: Distribuidor automático de llamadas (Automatic Call Distributor)
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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:
Distribuidor automático de llamadas (Automatic Call Distributor)
English to Spanish translations [PRO] Tech/Engineering
English term or phrase:ACD
Context: A computer systems company is being contracted to develop an integrated system for a marketing company, to include communications, customer service interface, etc.
Among the specifications for the system, are the following (I'm including some extra around the term to try to give context.):
-Recomendaciones y cambios sugeridos en Instalaciones e Infraestructura:
-Red de Voz
-Red de Datos
-Marcador Predictivo, Si es que aplica
-ACD, Si es que aplica
-IVR, Si es que aplica
-Equipo de Cómputo
-Recomendaciones y cambios sugeridos en Sistemas computacionales:
-Interfases Entrada y Salida a SAP, Si es que aplican
-Front End, Si es que aplica
-Reportes de Monitoreo Productividad
I don't know if the abbrevation is based on Spanish or English words, so I'm posting it both ways.