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agent group

Spanish translation: grupo de agentes

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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:agent group
Spanish translation:grupo de agentes
Entered by: odisea
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13:57 Sep 21, 2011
English to Spanish translations [PRO]
Tech/Engineering - Telecom(munications) / telefonía
English term or phrase: agent group
Funcionalidades de un teléfono:

- Auto attendants, hunt groups, agent groups
- Service flags, paging
- Conference rooms

Gracias.
odisea
Local time: 22:05
grupo de agentes
Explanation:
Es un término dentro de la función denominada distribución automática de llamadas,

"ACD (Automatic Call Distribution) functionality is standard and enables incoming call distribution to multiple groups (up to 120 agents and 250 **agent groups**), and the agent telephone
display shows Caller ID, call type and number of ca lls waiting."
http://www.tadiranamerica.com/News/tel-tactics.pdf

"Admite hasta:
• 999 ID de agentes
• 100 agentes conectados al mismo tiempo
• 99 rutas (colas)
– 1 grupo de agentes primario por ruta
– 3 grupos de agentes primarios por ruta
• 50 **grupos de agentes**
• 100 ID de agentes por grupo"
http://www.mitel.com/resources/393_2247-51003489RC-SP_final_...

Un saludo, Marta.

Selected response from:

M. Marta Moreno Lobera
Spain
Local time: 22:05
Grading comment
Gracias, Mercedes.
4 KudoZ points were awarded for this answer

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Summary of answers provided
4grupo de agentes
M. Marta Moreno Lobera


  

Answers


29 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
grupo de agentes


Explanation:
Es un término dentro de la función denominada distribución automática de llamadas,

"ACD (Automatic Call Distribution) functionality is standard and enables incoming call distribution to multiple groups (up to 120 agents and 250 **agent groups**), and the agent telephone
display shows Caller ID, call type and number of ca lls waiting."
http://www.tadiranamerica.com/News/tel-tactics.pdf

"Admite hasta:
• 999 ID de agentes
• 100 agentes conectados al mismo tiempo
• 99 rutas (colas)
– 1 grupo de agentes primario por ruta
– 3 grupos de agentes primarios por ruta
• 50 **grupos de agentes**
• 100 ID de agentes por grupo"
http://www.mitel.com/resources/393_2247-51003489RC-SP_final_...

Un saludo, Marta.



M. Marta Moreno Lobera
Spain
Local time: 22:05
Native speaker of: Native in SpanishSpanish
PRO pts in category: 24
Grading comment
Gracias, Mercedes.
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