English translation: telephone/telephony platforms
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French to English translations [PRO] Bus/Financial - Business/Commerce (general) / French Bank - dedicated telephone number
French term or phrase:plates-formes téléphoniques
In the context of banking and the benefits of signing up to a particular account 'package', this text talks about clients having a special, single telephone number they can call to get help with various aspects of their banking. Then it goes on to say the following:
"Ces services sont assurés par des spécialistes répartis sur plusieurs plates-formes téléphoniques sous une identité Société Générale."
I haven't been able to get a good grasp of what 'plates-formes' means in this sort of context. Is it something very specific? Any help appreciated.
I just wanted to add a note to thank Charlie for his little bit of explanation about 'infrastructure', which helped me to start to get a clearer idea. Funny how we use words like 'platform' etc when what it really boils down to is that your call will be transferred to somewhere else entirely (maybe even in another country) depending on the nature of your query. 'Platform' just makes me think of catching a train...
Automatic update in 00:
5 mins confidence:
Explanation: this is what I would put. Good luck!
Gaelle THIBAULT Local time: 21:25 Specializes in field Native speaker of: French PRO pts in category: 8